Guest Services Manager - Casino jobs in Racine, WI

GENERAL DESCRIPTION

Formerly known as Player Services, this position includes the following responsibilities: handling and staging arriving golf bags, cleaning and staging golf carts, post-round club cleaning, answering guest questions, and assisting resort and Member golfers.

EDUCATION/EXPERIENCE

• Some computer knowledge/usage
• Customer service and social skills
• Some general knowledge of the game of golf
• Valid Driver's License is Required

ESSENTIAL FUNCTIONS

Primary responsibilities include, but are not limited to, the following:

• Provide members and resort guests with golf bag handling and club cleaning services
• Provide excellent customer service to all public patrons, members and guests
• Greet members, guests and public as they arrive and return from their round
• Maintain Golf Shop communications for member and public requests – report add-on players
• Inform and direct players and guests to desired areas of the facility
• Issue, monitor and secure rental club inventory by following operational procedures
• Assist with all cleaning and maintenance procedures of the golf car fleet
• Monitor the bag drop area – handle, transport and protect public, member and guest bags
• Tag/label all golf bags with identification tags when appropriate and necessary
• Pull and set up member bags for daily member play
• Assist members and guests arriving from the Member Parking Lot
• Assist with the staging of golf carts on a daily basis for public, member and guests
• Ensure that all staged carts are clean, and properly stocked – tees, pencil and sand & seed
• Clean out, wipe down/wash and dry all golf carts after completion of play
• Place cleaned member clubs back into member club storage after play
• Safely park golf carts in designated spots in the cart storage area
• Plug-in and charge golf carts each evening, check that charging is occurring
• Clean, store and protect members and guests clubs which are held overnight
• Maintain all areas of the cart barn and club storage rooms
• Empty trash receptacles as needed during each shift
• Work closely and communicate with the PGA Professionals and Golf Shop Staff in staging, preparing and operating all public and member events
• Communicate often with the Maintenance Department with regarding to sand & seed supply and replenishment, and all cart maintenance/repair issues
• Work closely with Starters to assist in getting groups to the first tee in a timely manner
• Maintain the practice areas in conjunction with the Range personnel– tee setup and cleaning, range picking, washing and sorting golf balls, restocking caddies and tee cups
• Monitor all areas for trash and debris, lost clubs and equipment, etc.
• Deliver dirty and used towels to the laundry each night – restock clean towels
• Perform any and all duties assigned by the Professional Staff

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs

• Transporting Cottages & Suites guests to rooms if necessary

• Assist with any event set-up procedures, as required

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Interact verbally with guests, members and staff

• Occasional lifting

• Standing for extended periods of time

• Many duties and tasks are outside during shifts

• Fast paced environment

SUCCESS FACTORS

The attributes listed below are representative of the knowledge, skill and/or ability required.

• Ability to function in a team environment

• Ability to apply customer service skills

• Ability to solve guest issues/problems

• Ability to anticipate guest/member needs

• Ability to interact with many different types of people

• Ability to be prompt and responsible