Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsible for the provision of prompt assistance and resolution of customer requests and problems relating to their interactions with Orlando Health and its affiliates
Possesses expert knowledge of all areas of the hospital and utilizes this capability to maintain an effective working rapport with alllevels of team members. Responsible for the selection, training and supervision of Guest Services/Volunteer Services staff. Oversees evaluations and coordination of activities among staff. Coaches and trains staff/volunteers to achieve highest customerservice expectations. Monitors the VIP list on daily basis to include visits and quality care adherence. Enhances professional growth and development through participation in educational programs, current literature, in-servicemeetings and workshops. Provides guidance and leadership to department Supervisors to ensure their ability to facilitate and maintain successful teams. Manages resources effectively within budget. Facilitates monthly department meetings. Ensures the implementation of department policies and procedures. Facilitates staffing and maintains adequate converge of all Guest Services/ Volunteer Services areas Coordinates constant flow of information to the Guest Services/ Volunteer Services staff including facility updates and procedureand policy changes ensuring the team has the most up to date information in order to best serve the guest. Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. Focus on marketing, recruitment and retention for the Volunteer Program Screens applicants and selects qualified individuals for participation. Conducts Orientation and specific service training. Assigns volunteers to service areas, Supervises and evaluates Volunteers, including visiting them and staff in their assigned unit. Recommends new programs as well as revisions of existing services and program enhancements, based on evaluation findings. Assists in maintaining documentation, records, forms and compliance database for volunteer program. Manages financial resources for volunteer meals, training, recognition, uniforms, etc. Works closely with all team members to promote volunteer/staff relations. Works with department heads to determine the need and standards of performance for Volunteer Services in the departments. Assists with volunteer meetings and events. Attends meetings related to developing their programs. Works closely with Volunteer Services team to plan orientation, training and recognition. Monitors resources and budget expenses. Works with the Volunteer Services team to maintain a positive work environment for volunteers, making them feel welcome,needed and appreciated. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, stateand local standards. Maintains compliance with all Orlando Health policies and procedures.
Education/TrainingAssociate degree in Hospitality Management, Business Administration, Communications, Healthcare Management, or relatedfield. Two (2) years of directly related work experience may substitute for the associate degree (in addition to the requirementslisted in the Experience section).ExperienceTwo (2) years of related experience required.
Must be able to work weekends
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0 Guest Services Manager - Casino jobs found in Saint Petersburg, FL area