Guest Services Manager - Casino jobs in Salem, OR

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Services Cashier (Part-Time)
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR PART_TIME
  • Job Details

    Job Location:    Spirit Mountain Casino - Grand Ronde, OR
    Position Type:    Part Time
    Salary Range:    $18.02 - $21.35 Hourly
    Job Shift:    Swing

    Description

     

     

    POSITION DESCRIPTION

     

    TITLE:

    Guest Services Cashier

    LAST UPDATED:

    April 19, 2022

    DIVISION:

    Guest Services

    DEPARTMENT:

    Guest Services

    REPORTS TO:

    Supervisor

    FLSA STATUS:

    Non-Exempt

    COMP LEVEL:

    4

     

     

    ________________________________________________________________

    Summary: Provides guest service and information to guests and performs cashiering functions at assigned Casino outlets.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions:

    • Assists in all areas of the Guest Services department as needed. (Retail Gift Shops, Coat Check and Uniforms)
    • Welcomes guests and answers questions, providing information to internal and external guests. Directs callers to appropriate personnel or department and assists in locating specific areas of the Casino.
    • Promotes the sale of merchandise, including cigarettes and wine.
    • Processes cash, credit card and payroll deduction transactions.
    • Displays, organizes and stocks store merchandise.
    • Checks in items for guests such as coats, helmets, and packages; loans out wheelchairs.
    • Cleans, organizes, and maintains outlets.
    • Performs opening and closing duties.
    • Prepares and submits daily retail paperwork to the Audit Department.
    • Assists with mail-outs.
    • Assists with quarterly inventory.
    • Assists in Uniforms when needed.

    Spirit Mountain Standards:

    • Delivers Spirit Mountains Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
    • Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
    • Follows all Corporate and departmental safety policies and procedures.

    Required Knowledge of:

    • Principles and practices of providing guest service.
    • Retail principles and documentation.
    • Performing retail cashier functions, operating a cash resister and accurately handling cash.
    • Merchandising processes and procedures.
    • Establishing and maintaining effective working relationships with others.

    Required Skill in:

    • Operating computer hardware and software applications.
    • Performing retail cashier functions.
    • Providing guest service to guests, both internal and external.
    • Operating a cash register and accurately handling cash.
    • Establishing and maintaining effective working relationships with others.
    • Communicating both orally and in writing, including but not limited to reading, understanding and interpreting oral and writing communications.

    Education, Experience, Licenses, Registrations, and Certifications:

    • High School Diploma or equivalent, and one (1) year cashier and guest service experience, or equivalent combination of education, training and experience.
    • Low security gaming license issued by the Grand Ronde Gaming Commission.
    • Must be at least 21 years of age.
    • Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

    Environmental Factors and Conditions/Physical Requirements:

    • Work is performed in warehouse, retail and casino environments, with routine exposure to tobacco smoke and occasional exposure to extreme cold or heat.
    • Work is subject to moderate levels of noise
    • Work is subject to frequent standing, walking, and occasional bending, reaching, and lifting up to 50 pounds.
    • Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.

    Equipment and Tools Utilized:

    • Equipment utilized includes calculators, cash registers, telephone, computer and standard office equipment, electric motorized carousels.

    The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

     

     

    Qualifications


  • 4 Days Ago

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Guest Safety Specialist I
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Salary Range: $18.29 - $22.10 Hourly Job Shift: Graveyard Description POSITION DESCRIPTION TITLE: Guest Safe...
  • 1 Month Ago

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Guest Safety Specialist II
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Salary Range: $18.55 - $23.26 Hourly Job Shift: Graveyard Description POSITION DESCRIPTION TITLE: Guest Safe...
  • 1 Month Ago

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Player Services Shift Supervisor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Salary Range: $21.22 - $29.06 Hourly Job Shift: Swing Description POSITION DESCRIPTION TITLE: Shift Supervis...
  • 4 Days Ago

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Player Services Lead
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • DescriptionPosition SummaryResponsible for providing exemplary guest service by creating a positive impression of the Winner’s Circle Club and its benefits. Responsible for overseeing day to day opera...
  • 25 Days Ago

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Hotel Guest Services Agent
  • Embarcadero Resort & Marina
  • Newport, OR PART_TIME
  • We are looking for a Hotel Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Ultimately you will be responsible for creating a pleasant...
  • 9 Days Ago

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0 Guest Services Manager - Casino jobs found in Salem, OR area

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Guest Service Manager
  • Northwest x Southern Hospitality
  • Corvallis, OR
  • Holiday Inn Express Corvallis managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Gue...
  • 3/19/2024 12:00:00 AM

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Food Court General Manager
  • Pilot Company
  • Salem, OR
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/19/2024 12:00:00 AM

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Bartender
  • Regmovies
  • Salem, OR
  • ** Bartender** **Job Category****:** Floor Staff - Theatre **Requisition Number****:** BARTE016248 Showing 1 location **...
  • 3/18/2024 12:00:00 AM

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Weekend Concierge
  • Jefferson Lodge
  • Dallas, OR
  • Jefferson Lodge - Cascade Living is committed to the quality of life around us, as individuals and as a company. Youll f...
  • 3/17/2024 12:00:00 AM

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Front of House Director (South Salem)
  • Chick-fil-A
  • Salem, OR
  • Reports to: Operator, Executive Director Responsibilities: Leadership: Provide strong leadership and guidance to the fro...
  • 3/16/2024 12:00:00 AM

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Housekeeper
  • Meadow Creek Village
  • Salem, OR
  • Meadow Creek Village - Cascade Living is committed to the quality of life around us, as individuals and as a company. Yo...
  • 3/16/2024 12:00:00 AM

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Prep Cook
  • Chronic Tacos
  • Salem, OR
  • Chronic Tacos is a California inspired Mexican Grill that celebrates the "Taco Life." We believe in embracing the authen...
  • 3/15/2024 12:00:00 AM

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Restaurant Service and Kitchen Team (1344)
  • Panda Restaurant Group, Inc.
  • Salem, OR
  • Service and Kitchen Team Associates Join us as a Service and Kitchen Team Associate We're looking for friendly team play...
  • 3/15/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$44,958 to $68,722
Salem, Oregon area prices
were up 3.9% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019