Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position: Guest Services Staff
Description & Requirements:
Performs a variety of duties with a primary focus on excellent customer service.
Duties and Responsibilities:
Assist customers by answering questions in person and by phone
Execute policies and procedures professionally and accurately
Communicate with staff and guests clearly and professionally
Ability to give proper directions and knowledge of local area
Assist customers with recreation equipment
Accurately handle cash and register transactions
Maintain a clean and safe facility
Perform basic custodial duties
Assist managers with supervision of programs and activities
Required to attend all training sessions and staff meetings
Required to be ready to work immediately at time of scheduled shift
Any other duties as assigned
Pay Range:
From $16-$17 an hour
Qualifications:
Must be available to work evenings, weekends, and holidays
Must be at least 16 years of age
Excellent customer service experience
Cash handling experience preferred
Must follow all Federal, State and Local COVID mandates/guidelines
Working Conditions:
The position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. Most work will be done on or around ice.
Physical Requirements:
Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.
Clear All
0 Guest Services Manager - Casino jobs found in Santa Barbara, CA area