Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional guest service and ensuring a positive experience for all our guests. This is a vital role in our hotel, as you will be the first point of contact for guests and will play a key role in creating a welcoming and comfortable environment.
Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Handle cash and credit card transactions accurately and efficiently
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in guest relations or customer service is preferred
- Knowledge of hospitality management practices and procedures
- Familiarity with night audit processes is a plus
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Bilingual or multilingual proficiency is an asset
- Proficient in using phone systems and other office equipment
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
If you are passionate about providing exceptional guest service, have excellent communication skills, and thrive in a fast-paced hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our valued guests.
Job Type: Full-time
Pay: $16.00 - $23.03 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
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