Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
The Guest Services Manager is an essential role for the seamless operation of the hotel. This position reports directly to the General Manager and will be responsible for operation of the Front Office of the Lodge at Healdsburg - Tapestry Collection by Hilton.
The purpose of this position is to provide exceptional guest service in line with our brand identity. We’re seeking to create a unique experience for guests seeking to familiarize themselves with everything Healdsburg has to offer. Our service will provide positively memorable guest experiences while collaborating with the local community and highlighting local culture.
Benefits including but not limited to:
Requirements
Responsibilities for this role include but are not limited to:
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0 Guest Services Manager - Casino jobs found in Santa Rosa, CA area