Guest Services Manager - Casino jobs in Springfield, MO

Job Responsibilities

• Greet all guests with a smile and a positive attitude.
• Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
• Follow all guidelines and procedures regarding the handling of RV parking
• Make deliveries of firewood and store purchases to rv and marina guests
• Perform evening drive thrus/security checks for quiet hours
• Preparation and reset of guest rv sites upon departure
• Promote local attractions, store sales and special offers, and referrals to other company-managed campgrounds.
• Always maintain a neat and well-groomed appearance, wearing appropriate team attire and name tag.
• This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities. Some of these may change, and others may be assigned by your manager at any time, as required.

Required Skills and Qualifications

• A passion for customer service and the outdoors.
• Excellent customer service and problem-solving skills.
• Ability to work nights, weekends, and holidays.
• The ability to understand and speak the English language fluently.
• The ability to maintain confidentiality.
• Valid Driver’s License to drive golf carts.

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly and communicate comprehensively.
• Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of times.
• Must be able to stand for long periods of time (up to 80%).
• Must be able to bend, stoop, kneel, crouch, and climb.