Guest Services Manager - Casino jobs in Stockton, CA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Agent, Guest Service - Hotel
  • Jackson Rancheria Casino Resort
  • Jackson, CA FULL_TIME
  • Overview

    The Guest Service Agent will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the Hotel to the guest throughout all stages of the guest's contact with the hotel.

    Responsibilities

    A.    Front Desk

    • Greets, registers, and assigns rooms to Hotel Guests.
    • Knows room locations, types of rooms available, and room rates.
    • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
    • Make and confirm reservations.
    • Issue room keys and escort instructions to bellhops.
    • Keep records of room availability and guests' accounts, manually or using computers.
    • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
    • Posts and files all charges to guest, master, and city ledger accounts.
    • Compute bills, collect payments, and make change for guests.
    • Processes guest check-outs.
    • Contacts housekeeping or maintenance staff when guests report problems.
    • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
    • Record guest comments or complaints, referring customers to managers as necessary.
    • Uses proper telephone etiquette and uses proper mail, package, and message handling procedures.
    • Maintains the cleanliness and neatness of the front desk area. 
    • Knows all safety and emergency procedures.  Is aware of accident prevention policies.
    • Accommodates special requests whenever possible.

    B.     Reservations

    • Processes reservations for Hotel rooms, creates and maintains reservation records.
    • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
    • Ensures calls are answered in a prompt and professional fashion.   
    • Knows the type of rooms available as well as their location, layout and rates.
    • Knows the credit policy of the hotel and how to code each reservation.
    • Prepares letters of confirmation.
    • Communicates reservation information to the front desk.
    • Processes cancellations and modifications and promptly relays this information to the front desk.
    • Understands the hotel's policy on guaranteed reservations and no-shows.
    • Processes advance deposits on reservations.
    • Tracks future room availabilities on the basis of reservations.
    • Prepares expected arrival list for front office use.
    • Assists in preregistration activities when appropriate.
    • Monitors advances deposit requirements.
    • Handles daily correspondence and responds to inquires as needed.
    • Makes sure that files are kept up to date.
    • Maintains the cleanliness and neatness of the reservation area. 
    • Other duties may be assigned.

    Qualifications

    EDUCATION and/or EXPERIENCE

    • Previous hotel experience desired.

    Pay range: $16.00 - $20.80 per hour

     

    *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

     

    This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

  • 1 Month Ago

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Casino Gaming Associate / Customer Service - Stockton
  • PLAYERS EDGE SERVICES INC
  • Stockton, CA OTHER
  • Job Details Job Location: Stockton, CA Position Type: Full Time Salary Range: $17.00 - $23.00 Hourly Job Category: Customer Service DescriptionAs a Players Edge employee, you will sit at a table game ...
  • 9 Days Ago

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Guest Services and Safety
  • St. Mary's Dining Room
  • Stockton, CA FULL_TIME
  • Come be part of a wonderful team that is making a difference in the lives of so many at one of Stockton's most respected non-profit agencies. Each day here you will find unique opportunities to walk a...
  • 14 Days Ago

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Director, Guest Services
  • Great Wolf Lodge
  • Manteca, CA FULL_TIME
  • Job DescriptionPay: $95 per hour - $110 per hour Director of Guest Services- Full-time-Salaried $90k-$95k annuallyAt Great Wolf, ourDirector of Guest Servicesstrives to continually improve guest and e...
  • 1 Month Ago

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Director, Guest Services
  • Great Wolf Lodge Resorts
  • Manteca, CA FULL_TIME
  • Pay: $95 per hour - $110 per hour Director of Guest Services- Full-time-Salaried $90k-$95k annuallyAt Great Wolf, our Director of Guest Services strives to continually improve guest and employee satis...
  • 1 Month Ago

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Manager, Payroll
  • Jackson Rancheria Casino Resort
  • Jackson, CA FULL_TIME
  • Overview Guided by Company goals and objectives and under limited direction of the Executive Director of Casino Finance, a Payroll Manager is responsible for overseeing payroll staff and maintaining p...
  • 21 Days Ago

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0 Guest Services Manager - Casino jobs found in Stockton, CA area

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Host - Manteca Chili's - No Experience Required
  • Brinker International
  • Manteca, CA
  • Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality a...
  • 3/28/2024 12:00:00 AM

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Host - Folsom Chili's - No Experience Required
  • Brinker International
  • Folsom, CA
  • Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality a...
  • 3/28/2024 12:00:00 AM

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Host - Somersville Chili's - No Experience Required
  • Brinker International
  • Pittsburg, CA
  • Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality a...
  • 3/28/2024 12:00:00 AM

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Housekeeping, Houseperson
  • Wyndham Hotel Group
  • Stockton, CA
  • ** Housekeeping, Houseperson** Location: Stockton, CA, US, 95219 Property Name: La Quinta by Wyndham Stockton Req Id: 15...
  • 3/27/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Tracy, CA
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/26/2024 12:00:00 AM

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Senior Kitchen Manager
  • BJ's Restaurants
  • Tracy, CA
  • Overview: OPENING LATE SUMMER 2024 HIRING & TRAINING MANAGERS NOW! Do you challenge yourself to always do things right a...
  • 2/21/2024 12:00:00 AM

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Senior Restaurant Manager
  • BJ's Restaurants
  • Tracy, CA
  • Overview: OPENING LATE SUMMER 2024 HIRING & TRAINING MANAGERS NOW Do you challenge yourself to always do things right an...
  • 2/21/2024 12:00:00 AM

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Senior Restaurant Manager
  • BJ's Restaurants
  • Tracy, CA
  • Overview: OPENING LATE SUMMER 2024 HIRING & TRAINING MANAGERS NOW Do you challenge yourself to always do things right an...
  • 2/14/2024 12:00:00 AM

Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$48,646 to $74,359
Stockton, California area prices
were up 2.5% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019