Guest Services Manager - Casino jobs in Topeka, KS

Job Summary:
We are seeking a friendly and customer-oriented Guest Service Manager to join our team. As a Guest Service Manager, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties:
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Operate phone systems and handle incoming calls with proper phone etiquette
- Assist with luggage handling and storage as needed
- Coordinate with other hotel departments to fulfill guest requests
- Ensure the cleanliness and organization of the front desk area

- You will be re4sponsible for covering any shifts in the event of a call out. So knowledge of how to run the audit as well as checking guests in and out is needed.

Skills:
- Strong guest relations skills with a focus on providing exceptional customer service
- Experience working at the front desk in a hotel or similar hospitality setting
- Proficient in operating phone systems and handling multiple phone lines
- Excellent communication skills, both verbal and written
- Ability to remain calm and professional in stressful situations
- Knowledge of hospitality management principles and practices
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by guests
- Strong problem-solving skills and attention to detail

Other tasks and duties may be asked of you. This list does not fully encompass all of your responsibilities,

We offer competitive pay rates and opportunities for career advancement within our organization. If you are passionate about hospitality and enjoy creating memorable experiences for guests, we would love to hear from you.

Note: Please do not include any contact information such as email or phone number in the job description.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overnight shift
• Overtime

Work setting:

• In-person

Ability to Relocate:

• Lawrence, KS 66049: Relocate before starting work (Required)

Work Location: In person