Guest Services Manager - Casino jobs in Virginia Beach, VA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Asst Manager Guest Services
  • Hilton Grand Vacations
  • Virginia, VA FULL_TIME
  • Job Description

    HGV Now Offers Day One Team Member Benefits!*

     

    Here’s why you will love it here:

    • Recognition Programs and Rewards
    • Excellent health care options, including medical, dental, and vision
    • A people-first culture
    • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
    • Perks at work: Employee Pricing platform
    • Employee Assistance Program that supports your physical and mental well-being.
    • Paid Vacation Time and Paid Sick Days
    • 401(k) program with company match
    • Tuition reimbursement programs
    • Numerous learning and advancement opportunities
    • And more!
    What will I be doing?
     

    As an Asst Manager Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

    • Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
    • Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
    • Check-in arriving guests and check-out departing guests.
    • Assist Front Office Manager/Director with managing resort inventory.
    • Assist with adjustment in departmental policies and procedures.
    • Complete Front Desk accounting transactions including balancing end-of-day shift reports.
    • Maintain necessary hard copies of paperwork of daily operations, as needed.
    • Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
    • Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
    • Complete Front Desk Agent checklist.
    • Perform property and room inspections.
    • Make recommendations to management regarding development and corrective action plans.

     

    We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

    Qualifications

    What are we looking for?

     

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

    • A minimum of six (6) months of supervisory experience in the customer service field required.
    • A minimum of 1 year hotel industry experience
    • Demonstrate leadership skills such as integrity, professionalism, and confidentiality
    • A courteous and professional attitude when handling upset guests and difficult situations
    • High school diploma or equivalent

     

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Possess the knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation
    • Proven ability to respond effectively to sensitive inquiries or complaints
    • Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
    • Interpersonal skills, high level of communication skills, ability to make decisions and lead others
    • Understanding of how Housekeeping and Front Office work together

    Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. 

    *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • 1 Month Ago

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Guest Services Host
  • HYATT PLACE OCEAN CITY
  • Ocean, MD FULL_TIME
  • Introduction:We are seeking a friendly and professional Front Desk Host to join our team at our hotel. The Front Desk Host will be responsible for managing reservations and billing, checking guests in...
  • Just Posted

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Guest Services Coordinator
  • HAYNES FURNITURE COMPANY INCORPORATED
  • Virginia, VA FULL_TIME
  • Our Guest Services Coordinators are responsible for providing the highest level of service to our guests. Come join our team where you will have the opportunity to enhance our customer's furniture sho...
  • Just Posted

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Guest Services Representative
  • Landmark Hotel Group
  • Virginia, VA FULL_TIME
  • Front Desk / Guest Services Representative, Candlewood SuitesVirginia Beach Town CenterFull Time & Part Time Opportunities $250 Signing Bonus! At Landmark, PEOPLE are our business. Serving our guests,...
  • 8 Days Ago

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Guest Services Phone Operator
  • Hilton Grand Vacations
  • Virginia, VA FULL_TIME
  • Job Description HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!* Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medica...
  • 1 Month Ago

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Guest Services Rep Part Time-104020
  • ESA MANAGEMENT, LLC
  • Virginia, VA PART_TIME
  • POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position ...
  • 8 Days Ago

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0 Guest Services Manager - Casino jobs found in Virginia Beach, VA area

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Housekeeping Room Attendant - Full Time
  • Norfolk Waterside Marriott
  • Norfolk, VA
  • POSITION OVERVIEW: The Position involves high Guest Contact and presents the first point of contact with our guests. Mai...
  • 3/28/2024 12:00:00 AM

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Assistant Executive Housekeeper
  • Norfolk Waterside Marriott
  • Norfolk, VA
  • YOU NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Who we are: Top Notch Talent + World Class Hospitality We ta...
  • 3/28/2024 12:00:00 AM

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Server - Taste of Smithfield
  • The Judge Group
  • Smithfield, VA
  • A great job-and a great future-awaits you at Smithfield Foods. We're an $18 billion U.S. food company with nearly 60,000...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • ZMC Hotels
  • Hampton, VA
  • Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advance...
  • 3/27/2024 12:00:00 AM

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Dishwasher
  • ASM Global
  • Hampton, VA
  • ASM Global , the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Di...
  • 3/27/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Chesapeake, VA
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/27/2024 12:00:00 AM

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Supervisor
  • The Johnny Rockets Group, Inc
  • Norfolk, VA
  • Join the company with the vision to make the world Friendly, One Scoop at a Time! Do you want to be part of a team whose...
  • 3/27/2024 12:00:00 AM

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Host
  • Bonefish Grill, Inc.
  • Newport News, VA
  • ** Host** **Job Category****:** Front of House Operations **Requisition Number****:** HOST6131446 Showing 1 location **J...
  • 3/24/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$43,516 to $66,517
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019