Guest Services Manager - Casino jobs in Wichita Falls, TX

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Free Manager Meal Per Shift
• Paid Time Off
• Employee Recognition Programs
• Anniversary & Birthday Programs
• Award Co.

• Embodies Traditions' Mission, Vision, and Core Values
• Assist in the achievement of budgeted sales and profits
• Develop and maintain professional functional working relationships with IHOP restaurant hourly Employees, Home Office, Vice President and guests
• Implement the IHOP 101 Training program for all restaurant employees to improve unit operations and the guest experience
• Assist in the execution of annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan
• Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure approved guest feedback system is in use and acted upon
• Communicates regularly with the Food & Beverage Director the activities of the restaurant and its employees to include written reports of the activities at the owners request
• Schedule staff hours and assign duties
• Comply with federal, state and local regulations that are applicable to the assigned unit
• Assist in the recruitment, training and retention of Employees in accordance with the current SOP and operations plan for assigned unit.
• Maintain turnover within acceptable limits. Conduct on-going coaching and administer the restaurant hourly compensation plan. Assure the performance appraisals and merit increases (if applicable) are given as scheduled
• Properly document performance problems. Communicate and enforce policies on 1) sexual harassment 2) discrimination and 3) diversity.
• Maintain crew member appearance and uniform standards
• Ensure food is in compliance with SOP in the areas of specifications, recipes, plating and garnish
• Ensure food is presented well and served at appropriate temperatures, within standard ticket times
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies. Set and adhere to pars. Order food on a timely basis. Keep inventory to a minimum with out-of-stock items
• Ensure the proper operational condition of equipment, building structures and premises according to federal, state and local regulations and SOP
• Keep appliances and equipment well-maintained. Keep small wares, glassware and china adequately stocked
• Maintain the interior and exterior appearance of the restaurant
• Ensure sanitation practices are maintained according to federal, state and local regulations and SOP. Ensure that food is properly stored (labeled, dated and rotated) and proper temperatures are maintained. Enforce and monitor a deep cleaning schedule. Train Employees on proper personal hygiene and food handling
• Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings and information on the use of safety tools and procedures. Keep the frequency of accidents within acceptable limits
• Assist in maintaining a safe and secure restaurant. Keep the back door of the restaurant and the doors to the office locked at all times. Control guest checks and follow proper register/cash-handling procedures
• Assist in completion of all required reports and paperwork
• Perform other duties assigned
• This position is located within The Chickasaw Nation's Casinos.

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
• Assist the owner with special projects as needed
• Recruiting, interviewing, selecting, hiring, promoting, and terminating employees
• Uniforms and/or clothing should always be on stage clean
• Ensure everyone always wear safety/slip resistant shoes
• Ensure everyone wears a safety belt when lifting objects over 20lbs
• Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
• Superior attendance and punctuality
• Attendance in mandatory meetings, training, workshops, and/or seminars

• High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence. Ability to speak effectively before groups and guests or restaurant Employees
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
• Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
• Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
• Knowledge of laws, legal codes, government regulations regarding the food service industry
• Certification through assigned IHOP training courses
• Excellent oral and written communication skills
• Expert computer skills, ability to compose and create reports, letters, memos, and procedures
• Mature judgment and professionalism in handling all matters
• Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
• Excellent organization and problem solving skills

• Standing during most of the shift
• Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
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About the Company:
Traditions Spirits, Inc.