Guest Services Manager - Casino jobs in Wichita, KS

Description

Job Purpose

Performs a variety of duties with primary focus on excellent customer service.

Duties and Responsibilities

• Assist customers by answering questions in person and by phone
• Execute policies and procedures professionally and accurately
• Communicate with staff and guests clearly and professionally
• Ability to give proper directions and knowledge of local area
• Assist customers with recreation equipment
• Accurately handle cash and register transactions
• Maintain a clean and safe facility
• Perform basic custodial duties
• Assist managers with supervision of programs and activities
• Required to attend all training sessions and staff meetings
• Required to be ready to work immediately at time of scheduled shift
• Any other duties as assigned

Qualifications

Qualifications

• Must be available to work evenings, weekends, and holidays
• Must be at least 16 years of age
• Excellent customer service experience
• Cash handling experience preferred
• Must follow all Federal, State and Local COVID mandates/guidelines

Working Conditions

Position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. Majority of work will be done on or around ice

Physical Requirements

Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.