Guest Services Manager - Casino jobs in Winston Salem, NC

Hampton Inn & Suites  

111 Hampton Woods Ln.  

Raleigh, NC 27607  

Position Summary  

The Guest Services Manager is responsible for leading a department that meets and exceeds all guest expectations, especially during check-in and check-out.   

Responsibilities   

• Training, developing, and counseling all front desk employees  
• Completing work schedules for front desk department staff in a timely and effective manner  
• Conducting regular staff meetings and promoting the QTR culture and the core ideology  
• Communicating and is knowledgeable of guest satisfaction scores  
• Operating within budgetary guidelines  
• Promoting and encouraging team work at all times  
• Making sound decisions and identifying problems and offering solutions  
• Demonstrating knowledge of O&R and brand success plans  
• Providing information to guests about hotel policies, services, and amenities  
• Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)  
• Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers  
• Processing payments from guests and reviewing and balancing guest accounts  
• Informing housekeeping department about room status/availability  
• Listening and responding to guests’ requests and complaints  
• Operating hotel switchboard  
• Maintaining daily logs and balancing shift work and cash drawers  
• Maintaining front desk department audit standards  
• Monitoring and maintaining property security  
• Responsible for purchasing, monitoring, and controlling store inventory    

Requirements   

• Prior supervisory experience is preferred  
• Prior hospitality experience is strongly preferred  
• Strong initiative and work ethic  
• Punctual, reliable, and regular attendance  
• Strong attention to detail  
• Customer-service oriented  
• Strong multitasking and organizational skills  
• Ability to work in a fast-paced environment  
• Excellent communication skills – verbal and written  
• Excellent interpersonal skills  
• Excellent time and project management skills