Guest Services Manager - Casino jobs in the United States

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Casino Cage/Guest Services Representative
  • slotworld casino
  • Carson, NV PART_TIME
  • The Cage Cashier/Guest Services Representative is responsible for providing exceptional guest services in person and over the phone, accurately processing various cash related transactions and assisting with players club accounts and marketing promotions.

    All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

    SHIFT: Monday 12-8pm / Tuesday, Saturday & Sunday 4:30-9:30pm

    RESPONSIBILITIES

    • Provide courteous, efficient service while assisting guests
    • Answer guest questions and be knowledgeable about property offerings/events
    • Count/balance the starting fund of the assigned cage window and record/balance all currency transactions in the computer
    • Sort/bag loose coins and bundle paper money
    • Maintain and complete the required gaming and company forms and reports
    • Reconcile daily summaries of transactions and balance all currency transactions against cash on hand
    • Perform and be accountable for players club transactions including setting up new accounts, processing comps issued to guests, issuing gift cards, etc.
    • Accountable for replenishing the cash drawer, processing slot bank check in/out, verifying multiple departmental tills
    • Cash checks for guests (personal, cash advances, or payroll) in accordance with the company check cashing policies and procedures
    • Perform functions of main banker when necessary
    • May assist with count room and/or drop duties for an assigned shift
    • Responsible for sensitive key box control when assigned
    • Regularly provide information to Supervisor/Manager regarding guest reactions, comments, or problems that may arise and any safety/appearance concerns throughout the casino to ensure a quality and safe environment
    • Adhere to Title 31 regulations and all applicable Federal and Gaming Control Board laws, regulations, and/or ordinances
    • Show willingness and effort to work as a team
    • Perform other duties as assigned

    QUALIFICATIONS

    • Must be at least 21
    • Cash handling experience required
    • Basic computer skills and ability to use 10-key
    • Knowledge of Title 31 preferred but will be trained
    • Excellent people skills and ability to courteously and efficiently interact with fellow employees, management and guests to ensure a positive experience
    • Must pay attention to detail including cleanliness and safety
    • Ability to uphold and demonstrate the highest level of integrity and confidentiality
    • Ability to communicate effectively in English and listen attentively
    • Must follow verbal and written directions, policies, and procedures
    • Ability to lift, handle and carry a minimum of 25 pounds
    • Ability to bend, stand, walk and exert well-paced mobility during entire shift
    • Must be available to work weekends and holidays

    LICENSE/CERTIFICATIONS

    • Must be able to obtain/maintain NV Gaming Control Board Registration (employee cost = approximately $130; renewed every 5 years)

    EMPLOYEE PERKS

    We have a strong reputation for giving back to our community and our employees!

    • Holiday pay
    • Free meal each shift
    • Paid breaks and meal period
    • Flexible scheduling
    • Referral incentives
    • Recognition programs and appreciation celebrations
    • Competitive benefits package and wages
    • Exclusive discounts
    • Friendly and dependable team
    • Encouraged growth through skill building and opportunities for career development

    Job Type: Part-time

    Pay: From $14.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • On-the-job training
    • Paid time off
    • Referral program
    • Vision insurance

    Physical setting:

    • Casino

    Schedule:

    • Evening shift

    Application Question(s):

    • This position requires a NV Gaming Registration, are you at least 21 years of age?
    • Were you referred by a current Slot World or Bodines employee? If so, please list their full name.
    • Are you available to work the Mid Shift 12-8pm?

    Experience:

    • Customer service: 1 year (Required)
    • Cash handling: 2 years (Required)

    License/Certification:

    • Nevada Gaming Registration (Preferred)

    Ability to Commute:

    • Carson City, NV 89701 (Required)

    Work Location: In person

  • 8 Days Ago

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Assistant Guest Services Manager
  • Evolution Parking & Guest Services
  • Savannah, GA FULL_TIME
  • Job Summary The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assista...
  • 21 Days Ago

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Assistant Guest Services Manager
  • Evolution Parking & Guest Services
  • Petersburg, FL FULL_TIME
  • Job Summary The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assista...
  • 21 Days Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Savannah, GA FULL_TIME
  • Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
  • 2 Days Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Washington, DC FULL_TIME
  • Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
  • 4 Days Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Chicago, IL FULL_TIME
  • Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
  • 5 Days Ago

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Spa Manager
  • DC Lash Bar
  • Washington, DC
  • Job Description Job Description The Spa Manager is responsible for our salon’s day-to-day operations which includes task...
  • 3/28/2024 12:00:00 AM

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Restaurant Shift Leader
  • BALDI MANAGEMENT GROUP
  • Sterling, VA
  • Job Description Job Description Baldi Management Group is currently looking for Shift Leaders to support the operations ...
  • 3/28/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Sterling, VA
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/27/2024 12:00:00 AM

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Program Manager
  • Project 216 LLC
  • Silver Spring, MD
  • Job Description Job Description Employment for this position is contingent on a contract award. Project 216 LLC is seeki...
  • 3/26/2024 12:00:00 AM

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Valet Parker
  • Hampton Inn - DC
  • Washington, DC
  • Overview: Opportunity: Valet Parker Greet guests upon arrival and departure and park and retrieve guests vehicles in acc...
  • 3/25/2024 12:00:00 AM

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Host Velocity Wings
  • Thompson Hospitality Corporation
  • Sterling, VA
  • Overview: Welcome guests with warmth and hospitality as a Host at Velocity Wings, where you'll be the first point of con...
  • 3/25/2024 12:00:00 AM

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Hotel Front Desk Clerk
  • Hilton Springfield
  • Springfield, VA
  • Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to...
  • 3/25/2024 12:00:00 AM

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Restaurant Shift Leader
  • BALDI MANAGEMENT GROUP
  • Sterling, VA
  • Job Description Job Description Benefits: Tip Sharing Employee discounts Paid time off Baldi Management Group is current...
  • 3/24/2024 12:00:00 AM

Income Estimation for Guest Services Manager - Casino jobs
$45,519 to $69,579