Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Beauty Institute - Stroudsburg is currently looking to add to our team at our campus in Stroudsburg, PA. The right candidate will have excellent communication and customer service skills, a positive attitude and be a team player. As the first face seen when anyone comes through our doors, we look to our Guest Services Associate to continually be proactive in creating a pleasant atmosphere. The goal is to always maintain a positive environment for our students, teachers and clients.
Responsibilities Include:
Successful Guest Services Associate candidates will possess the following qualities:
Department: Stroudsburg School
This is a full time position
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