Guest Services Manager jobs in Asheville, NC

At Wrong Way River Lodge & Cabins, we are passionate about:

• Connecting guests to the transformational qualities of the outdoors
• Helping guests create stories and memories that include an authentic sense of place
• Having a positive impact on our guests, community, staff, and natural environment

Who You Are…

• You are comfortable approaching and talking to people you don’t know
• You are comfortable working alone or on a team
• You are environmentally conscious and do what you can to be a force for good in the world
• You are constantly recommending things to do and see in Asheville to friends, family, and strangers
• You love being outdoors and have a favorite outdoor activity that you can’t get enough of
• You are detail oriented and enjoy cleaning
• You love staying busy and will seek out more work when all other tasks have been completed
• You have a growth mindset that would allow you to thrive in the ever-changing, start-up environment
• You are a problem solver, not just a problem finder
• You are reliable and responsible, even when no one is watching
• You are comfortable participating in staff meetings held on standup paddleboards (SUPs) on the river

Bonus Points:

• You love giving dogs treats
• You build a solid campfire
• Your ping-pong game is strong

Schedule:

Part time and full time staff work 8 hour shifts based on business need and staff availability…

• Lodge Opening Shift: 6:30 am - 2:30 pm
• Lodge Closing Shift: 2:30 pm - 10:00 pm
• Cabin Cleaning Shift: 10:00 am - 6:00 pm

Cabin Cleaning Shift Job Duties:

• Clean bathrooms, floors, windows, mini-fridges, and surfaces
• Make beds
• Remove garbage and dirty laundry
• Restock amenities
• General organization and tidying up

Lodge Opening/Closing Shift Job Duties:

• Make recommendations to guests on places to go and things to do in Asheville/WNC
• Engage with customers/guests
• Handle retail sales transactions
• Prepare coffee drinks for guests/customers
• Complete various lodge opening / closing tasks
• Wash and fold laundry
• Clean cafe, conference room and event space as needed
• Chop and restock firewood
• Prepare / light communal campfires
• Light property maintenance

Compensations & Benefits:

• Starting pay is $16-17/hr tips
• 1.5x holiday pay (select holidays)
• Employer-paid urgent care plan for the individual or family
• Employee discount on Canteen purchases and A-frame cabin rentals
• Complimentary stays in a Wrong Way A-frame cabin (accrued based on time worked)
• Complimentary coffee
• Complimentary experiences (e.g. rafting, ziplining, etc.) through our partner network
• Rock Climbing gym membership discount
• Quarterly employee events and outings such as the annual staff party and whitewater rafting trip

Requirements:

• Must be at least 18 years of age
• Must have a valid driver’s license and your own, reliable transportation
• Must be able to stand for long periods and climb stairs
• Must be able to lift, push, pull, or carry up to 50 lbs

Diversity, Equity, & Inclusion:

Wrong Way is an equal opportunity employer and is committed to hiring a diverse team. Diversity, equity, and inclusion are very important to us, and we are looking for team members who treat all people with the greatest respect.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Why do you want to join the Wrong Way team?
• What is your favorite way to experience the outdoors?
• What days and/or times of the week do you REQUIRE off?
• What days and/or times of the week do you PREFER off?
• How many hours per week are you interested in working?
• What are your favorite places/activities in Western NC?

Ability to Relocate:

• Asheville, NC 28806: Relocate before starting work (Required)

Work Location: In person