Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Krasl Art Center's Guest Services Associates are the face of the organization, welcoming all guests and ensuring all feel valued and have the information they need for a quality arts experience. They keep abreast of KAC's events, programs and classes, receive special exhibition training, administer gift shop, membership and sales, and take class registrations. This position interacts with guests, staff and volunteers, in person and on the phone.
Responsibilities:
Candidates must be technologically savvy and able to handle complicated electronic systems. Must have a basic understanding of Good Suite. Provide staff support as needed and perform basic cleaning and disinfecting duties. This position requires excellent customer service skills, a strong work ethic, flexibility, adapability, teamwork and respect for others. A passion for art and promoting the creative communities is preferred.
TO APPLY: Submit letter of interest, resume and work availability to volunteer@krasl.org. Applications submitted through Indeed will not be reviewed.
Job Type: Part-time
Pay: From $13.50 per hour
Expected hours: 8 – 20 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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