Guest Services Manager jobs in Boston, MA
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Community Manager
- RAPPORT GUEST SERVICES
-
Boston, MA
FULL_TIME
-
Flik
What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.The community manager is an integral part to the employee experience and will act as the “face” of the Workplace Evolution program. In this role, you will support the employees by facilitating the collaborative community environment and by being the first point of contact for any concerns or suggestions. An ideal candidate for this role would be a do’er, collaborator, solution-centric; all the while creating a hospitable environment within a new workplace setting.Space Operations and Management- Ensure that the team rooms, conference rooms and other collaborative areas have functional technology, equipment and create work order tickets for spaces that need attention.
- Communicate any facility concerns to the building and property management teams
- Maintain and prepare signage for conference rooms and shared workspaces as necessary.
- Identify issues for escalation to the onsite team and Lead Community Manager as required.
- Assist with move ins and move outs; prepare marketing approved signage for team, conference spaces and distribute welcome materials outlining the policies and building info of the Workplace Evolution program.
Point of Contact- Monitor the email distribution group answer questions or refer the employee to additional resources if required.
- Lockers management and assignment when needed
- Assist new employees and be able to direct them to other resources for onboarding assistance
- Solve community related issues to ensure a cohesive and collaborative environment.
- Assist with community events and providing hospitality services for client events & functions.
Community Management- Manage the community roster and locker assignments; assist with locker issues and new assignments.
- Meet monthly with the service support groups to go over policy reminders, department issues or any other concerns the team may have. Be sure to communicate the notes of these meetings with the Lead CM and the various building management units as needed.
- Prepare and distribute monthly newsletter
Experience and Requirements- Prior Customer service and Event experience is a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multi-tasking skills
- Be able to demonstrate work ethic, accountability and be self-driven.
- Proficient in basic computer skills and applications
- Prior experience with event management systems or online booking tools is a plus
Qualifications and Skills- Bachelor’s degree in hospitality management, communications or a related field
- 1-3 years’ experience in meeting planning and/or reception roles
- Extensive experience/knowledge in Reservation & Visitor Management systems (EMS Preferred)
- Excellent communication skills; including written, verbal and proofreading skills
- Excellent skills in (Excel, Word PowerPoint, Access, Email)
- Ability to multi-task; managing multiple projects and work assignments, all with great attention to detail
- Strong interpersonal skills both in person and over the phone with the highest level of professionalism
- Team player but also able to work independently with little supervision
- Energetic and positive attitude
Apply to Flik today!Flik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)Associates at Flik Hospitality are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- 23 Days Ago
Boathouse Supervisor at Spot Pond Boathouse
- Guest Services, Inc.
-
Stoneham, MA
FULL_TIME
- Boathouse Supervisor at Spot Pond Boathouse BOATHOUSE SUPERVISOR Spot Pond Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2023 season. The season runs...
- 1 Month Ago
Summer Camp Counselor at Spot Pond Boathouse
- Guest Services, Inc.
-
Stoneham, MA
FULL_TIME
- Summer Camp Counselor at Spot Pond Boathouse Spot Pond Boathouse, managed by Guest Services, Inc., is now hiring seasonal, full-time camp counselors. Camp runs for 9 weeks from June through August fro...
- 1 Month Ago
Dock Hand at Spot Pond Boathouse
- Guest Services, Inc.
-
Stoneham, MA
FULL_TIME
- Dock Hand at Spot Pond Boathouse DOCK HAND Spot Pond Boathouse, managed by Guest Services, Inc., is now hiring seasonal dock hands for the 2023 season. The season runs from May through September and w...
- 1 Month Ago
Guest Services Associate
- Go Rentals
-
Boston, MA
FULL_TIME
- About Us Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into...
- 10 Days Ago
Guest Services Agent
- Studio Allston Hotel
-
Boston, MA
FULL_TIME
- Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
- 12 Days Ago
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0 Guest Services Manager jobs found in Boston, MA area
Restaurant Manager
- On The Border Mexican Grill & Cantina
-
Woburn, MA
- Our RESTAURANT MANAGERS give it all they “GUAC”! The On The Border Restaurant Manager is responsible for all aspects of ...
- 4/19/2024 12:00:00 AM
Guest Service Manager
- Mission Oak Grill
-
Newburyport, MA
- Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
- 4/18/2024 12:00:00 AM
PT Night Auditor + Front Desk (2 audit/3 desk shifts)
- Candlewood Boston-Danvers
-
Danvers, MA
- Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
- 4/18/2024 12:00:00 AM
Guest Service Agent
- Distinctive Hospitality Group
-
Natick, MA
- ** Guest Service Agent** ** The Verve Boston Natick, Tapestry Collection by Hilton Natick, MA** Posted March 1, 2022 ** ...
- 4/17/2024 12:00:00 AM
Concierge
- Mandarin Oriental Hotel
-
Boston, MA
- * Priority consideration when applying * A fast-track interview & selection process and, upon successful rehire, a tailo...
- 4/17/2024 12:00:00 AM
Restaurant Manager
- On The Border Mexican Grill & Cantina
-
Woburn, MA
- Our RESTAURANT MANAGERS give it all they GUAC! The On The Border Restaurant Manager is responsible for all aspects of th...
- 4/16/2024 12:00:00 AM
Reservations Specialist
- The Newbury Boston
-
Boston, MA
- Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management compa...
- 4/12/2024 12:00:00 AM
Restaurant Manager
- BJ's Restaurants
-
North Attleboro, MA
- Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
- 1/29/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$33,599 to $52,079
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020