Guest Services Manager jobs in Bremerton, WA

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Golf - Guest Services
  • Oki Golf
  • Port Orchard, WA FULL_TIME
  • As a member of the Guest Service Team at Trophy Lake Golf and Casting, you will be responsible for ensuring exceptional, first-class service for our guests.  You’ll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES:   The Guest Service professional will provide exceptional service in the following positions: Equipment Drop Attendant Equipment Runner Practice Facility Host First Tee Host Player Assistant Initiate contact with guests within 15 feet, with a robust welcome and the willingness to assist the guest. Must be proactive in anticipating the guest’s needs and engage in the commiserate level of guest interaction. Always yield to the guest. Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift. Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter. Maintain knowledge of daily events, FAQ sheet, hours of operation, pace of play, and group event details. Must effectively communicate all pertinent information amongst his/her team members and supervisory staff regarding daily operations. Upsell at every opportunity by informing guests of additional items available for purchase and your personal recommendations.   QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE: Ability to work well under pressure and balance multiple priorities and assignments. Must be highly service focused with a desire to engage with guests.  Demonstrated initiative – the ability to think, work, and make decisions to solve guest concerns based on sound judgment. Must be comfortable working in a fast-paced environment where continuous improvement is expected. Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must. High school diploma or G.E.D. or two years experience in a similar customer service environment. Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel. Ability to legibly write the names of guests and type them out on the keyboard. Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action. WORK ENVIRONMENT: The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the team member must: Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis Have the ability to lift 50 pounds occasionally. Be able to work weekends and holidays, mornings, and evenings as business demands. Must be able to stand for up to four hours. May include outdoor work and exposure to related weather conditions including but not limited to sunshine, wind, rain, and warm & cool temperatures. COMPENSATION DETAILS:  Rate of pay wage range $16.28 - $16.28 per hour Eligible for overtime   BENEFITS AND PERKS:  Oki Golf offers an impressive collection of benefits! Some benefits include:   ALL TEAM MEMBERS: Golf benefits for free play, guest passes, and visits to all 8 Oki courses. 50% discount on shift meals 25% discount for you and up to four guests (not including alcoholic beverages) Flexible work environment 401K with company match Paid sick time Team Member Referral Programparticipation and more! FULL-TIME TEAM MEMBERS: (regularly working 35 hrs./week): Medical/dental/vision/telehealth coverage FSA options Company-paid life insurance and long-term disability Paid vacation Holiday pay Visit okigolf.com/careers/ to view more information about Oki Golf's history, company culture, and commitment to diversity.
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Resort Guest Services Attendant
  • Port Madison Enterprises Family
  • Suquamish, WA FULL_TIME
  • PORT MADISON ENTERPRISES SUQUAMISH CLEARWATER CASINO RESORT Resort- Guest Service Agent General Position Summary: Provide service to guests from the initial point of contact, through and including res...
  • 2 Days Ago

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Guest Services, Front Desk Associate
  • Wyndham
  • Port Townsend, WA FULL_TIME
  • WorldMark Discovery Bay Resort We Put the World on VacationAt Travel Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margarita...
  • 23 Days Ago

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Resort Guest Services Attendant (Graveyard)
  • Port Madison Enterprises Family
  • Suquamish, WA FULL_TIME
  • PORT MADISON ENTERPRISES SUQUAMISH CLEARWATER CASINO RESORT Resort- Guest Service Agent General Position Summary: Provide service to guests from the initial point of contact, through and including res...
  • 2 Days Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • Sequim, WA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 2 Months Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • Port Angeles, WA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 2 Months Ago

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0 Guest Services Manager jobs found in Bremerton, WA area

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Director of Guest Services
  • Women Leading Travel & Hospitality
  • Seattle, WA
  • For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries. Our all...
  • 3/28/2024 12:00:00 AM

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Bartender
  • Sonesta International Hotels Corporation
  • Seattle, WA
  • Job Description Summary The Bartender is responsible for consistently delivering results that contribute to the mission ...
  • 3/28/2024 12:00:00 AM

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Assistant Guest Services Manager $26/hr FT
  • Hilton Garden Inn Seattle Downtown
  • Seattle, WA
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/27/2024 12:00:00 AM

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Lead Journeyman Technician
  • Security 101 Holdings LLC
  • Seattle, WA
  • Job Title: Lead Journeyman Technician Company: Security 101 Location: Seattle, WA Job Summary: Security 101 - Seattle is...
  • 3/27/2024 12:00:00 AM

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Senior Restaurant Manager
  • BJ's Restaurants
  • Tukwila, WA
  • Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
  • 3/26/2024 12:00:00 AM

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Vice President of People & Culture
  • Careerbuilder
  • Olympia, WA
  • Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in servin...
  • 3/25/2024 12:00:00 AM

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Convention Services Coordinator-Sales $24.00 an hour
  • Crowne Plaza Seattle
  • Seattle, WA
  • Job Summary: The Convention Service Coordinator assists the Director of Sales & Marketing Convention Services Managers a...
  • 3/25/2024 12:00:00 AM

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Concierge - Weekends - Bellevue, WA
  • Sunrise Senior Living
  • Bellevue, WA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 3/4/2024 12:00:00 AM

Bremerton is a city in Kitsap County, Washington, United States. The population was 41,500 according to the 2018 State Estimate, making it the largest city on the Kitsap Peninsula. Bremerton is home to Puget Sound Naval Shipyard and the Bremerton Annex of Naval Base Kitsap. Bremerton is connected to Downtown Seattle by two ferries: a 60-minute ferry that carries both vehicles and walk-on passengers, and a 28-minute fast ferry that carries passengers and a limited number of bicycles. Bremerton, the largest city in Kitsap County, is located directly west of Seattle across the Puget Sound on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$32,307 to $50,076
Bremerton, Washington area prices
were up 2.9% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020