Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
SPI Rentals is a vacation rental management company located on South Padre Island, Tx. We manage over 185 private homes and condos on the island and are growing! We are looking for a friendly, energetic and reliable individual to join our team as a Guest Service Specialist. Responsibilities include:
Our ideal candidate works well in a fast paced environment, strives as part of a team or individually, has great organizational and multitasking skills, and is eager to assist people!
This is a full time position. 5 days per week, 40 hrs. Our office is open from 7AM - 11PM, each day, including holidays. Full-time shifts are typically 7AM - 4PM, 10AM - 7PM and 2PM - 11PM.
Our company is growing and we are looking for professionals who are interested in growing with us! Apply today to start your career with SPI Rentals!
Job Type: Full-time
Pay: From $13.00 per hour
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Work Location: In person
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