Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Lark Hotels is in search of a motivated professional for a full-time or part-time Guest Services Associate position at Bluebird Lake Placid. We are in need of an individual with a sincere passion for delivering remarkable guest service with a hospitable, diligent, and expeditious manner. The Guest Services Associate should always be ready to exceed the expectations of guests in order to create an unforgettable experience, from greetings to goodbyes. Would you consider yourself an outgoing and passionate person who is capable of working autonomously and prioritizing accuracy? Don't hesitate to apply to work for this amazing company with lots of career growth potential here and afar! Website: https://www.bluebirdhotels.com/hotels/lake-placid
Compensation:$17 - $19 hourly
Responsibilities:
Bluebird Lake Placid is one of the largest and newest properties in the Lark Hotel Group portfolio. Having re-modeled the old Summit Hotel into a minimalist, Scandinavian-Asian experience, the Bluebird Lake Placid is now well positioned to attract and retain high-volume transient and group businesses.
Meet people from all over the world who come to work for the most dynamic hotel group in town because they want to do something different and experience a bit of what it means to work for Lark while they’re at it. Huge growth potential in town and around the country.
Website: https://www.bluebirdhotels.com/hotels/lake-placid
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