Guest Services Manager jobs in Carson City, NV
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Manager, Guest Services
- Edgewood Tahoe Resort
-
Stateline, NV
FULL_TIME
-
Position Summary:
As the Guest Services Manager, you provide leadership, guidance as a shift MOD for the Hotel as well as being assigned specific responsibilities for one area of either Front Office, Bell, or Valet/ Transportation. In addition, this position is cross trained to be able to work in any of the three assignments. In the absence of the Director of Rooms, you take charge of the operations and ensures maximum operating efficiencies. Elicits superior performance from staff, exhibit excellence in cultivating the guest experience and succeed in the translation and execution of the Edgewood vision by executing both employee and guest engagement standards. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests.
Essential Functions:- Provide high level of guest service and maintain a high profile in the day to day operations, spending most of their day at the Front Desk, Lobby or porte cochere and as needed checking guests in and out.
- Monitor all VIP’s to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review their room allocations, amenities, and special requests.
- Assist in the training of team members and skills development ensuring team members have knowledge of hotel products, services, facilities, events, policies and knowledge of the local area and events.
- Welcome guests and fosters customer loyalty through his/her friendly manner.
- Complete payroll and scheduling for designated team.
- Ensure team members are well presented (uniforms, personal hygiene etc), and punctual.
- Handle and follow up on guest complaints and share guest compliments with team members.
- Show Initiative, Problem Solve, Train Team Members, Lead Team.
- Understand and execute the guest experience model: guest expectations, service and engagement standards, training and guest experience.
- Hire, recruit and discipline your team members
- Have good knowledge of all systems and SOP’S as well as ensure that all team members are following the guidelines, procedures, and policies set forth in their SOP’s.
- Assist housekeeping in inspecting rooms as needed.
- Daily inspection of assigned areas such as guest rooms, corridor/lobby/stairwell and perimeter.
- Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
- Supervision focus of Front Desk
- Ensure audits are completed properly
- Review of financial reports with special attention to adjustments, resort credits, credit limit and transfers to endure all are posted correctly
- Ensuring phones are answered properly and maintain radios and earpieces
- Supervision focus for Valet/ Transportation
- Ensure all vehicles are maintained mechanically and wear and tear as well as routine washing and refueling
- Licenses and inspections are up to date
- Safety measures are being followed by drivers and valet
- Ensure proper reporting of incidents such as scrapes, scratches, missing keys etc.
- Supervision focus of Bellmen
- Cart safety
- Radio and earpiece compliance
- Maintain storage areas
- Weekly inventory and reporting of need items to DOR
Qualifications / Special Skills:- The ideal candidate is a seasoned and highly effective professional with outstanding management skills and extensive hands-on experience in Front Office and Valet, preferably 2-3 years of experience.
- Exceptional communications skills and commitment to providing excellent service to guests.
- Available to work when needed, including weekends, holidays, and nights.
- This position may require extended periods of standing including the entire course of a shift
- Well-developed communication and customer relations skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Exceptional communications skills and commitment to providing excellent service to guests.
- Computer /PMS proficiency
- Strong Interpersonal Communication Skills
- Critical Thinking/Problem Solving
- Model Accountability & Leadership
What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):- Ethics, Integrity& Trust
- Action Orientated
- Approachability
- Communication
- Guest Focus
- Professionalism/attitude
- Teamwork
- 20 Days Ago
Guest Services Coordinator
- Achieve Tahoe
-
Alpine, CA
FULL_TIME
- About the Organization A non-profit organization, Achieve Tahoe leads the way in providing adaptive sports and outdoor recreation for people with disabilities and their families. Achieve Tahoe remains...
- Just Posted
SEASONAL GUEST SERVICES HOST
- Hyatt Regency Lake Tahoe Resort, Spa and Casino
-
Incline Village, NV
FULL_TIME
- Summary At Hyatt, we pride ourselves on providing exceptional hospitality and creating memorable experiences for our guests. Our Guest Services Hosts play a crucial role in delivering on this promise ...
- 21 Days Ago
Guest Services Associate /Remote
- Away From Home Travels 2
-
Gardnerville, NV
FULL_TIME
- Are you a motivated and detail-oriented individual seeking a rewarding career in the hospitality industry? We're currently seeking a Remote Guest Services Associate to join our team. If you're passion...
- 6 Days Ago
Guest Services & Compliance Coordinator
- Vacation Rental Assistance
-
South Lake Tahoe, CA
FULL_TIME,PER_DIEM
- OVERVIEW VRA is seeking one or more individuals to join our team as a guest service and compliance coordinator. This position plays a key role assisting guests both at properties and over the phone / ...
- 12 Days Ago
Guest Services Representative
- Carson Nugget
-
Carson, NV
FULL_TIME
- JOB SUMMARY: Under general supervision issues Prospector's (player's) Club cards and tracks members casino gaming activity; issues and redeems coupons; sells casino merchandise; provides a superior le...
- 13 Days Ago
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0 Guest Services Manager jobs found in Carson City, NV area
Manager for Boutique Lake Tahoe Hotel - Hiring NOW!
- Talentuition
-
Carson City, NV
- Job Description Job Description Our boutique Lake Tahoe hotel is looking for an enthusiastic, hands-on Manager to join o...
- 4/24/2024 12:00:00 AM
Host
- Red's Old 395 Grill
-
Carson City, NV
- Job Description Job Description Job Description: We are looking for a customer-focused Host to join our team! You will b...
- 4/24/2024 12:00:00 AM
Housekeeping Supervisor
- The Landing at Lake Tahoe
-
South Lake Tahoe, CA
- Job Summary: The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in ass...
- 4/23/2024 12:00:00 AM
Food & Beverage / Retail Supervisor - $1000 sign on bonus
- Holidayinnclub
-
Genoa, NV
- ** Food & Beverage / Retail Supervisor - $1000 sign on bonus****Job Category****:** Resort Operations **Requisition Numb...
- 4/23/2024 12:00:00 AM
Bartender
- Olive Garden
-
Carson City, NV
- For this position, pay will be variable by location - plus tips. Our Winning Family Starts With You! Check out these gre...
- 4/22/2024 12:00:00 AM
Barback
- Bently Enterprises
-
Minden, NV
- ** Barback** **Job Category****:** Tasting Room **Requisition Number****:** BARBA01103 Showing 1 location **Job Details*...
- 4/22/2024 12:00:00 AM
Host Person-Restaurant 1
- The Landing at Lake Tahoe
-
South Lake Tahoe, CA
- Job Summary: The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigne...
- 4/21/2024 12:00:00 AM
Senior Restaurant Manager
- BJ's Restaurants
-
Sparks, NV
- Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
- 1/16/2024 12:00:00 AM
About Carson City, Nevada
Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno.
The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$30,152 to $46,737
Carson City, Nevada area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020