Guest Services Manager jobs in Cincinnati, OH

POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

DUTIES AND RESPONSIBILITIES:

* Trains all front office personnel.

* Participates in the selection of front office personnel.

* Schedules the front office staff.

* Evaluates the job performance of each front office employee.

* Maintains working relationships and communicates with all departments.

* Maintains security of hotel keys handling

* Verifies that accurate room status information is maintained and properly communicated.

* Resolves guest problems quickly, efficiently, and courteously.

* Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

* Checks cashiers in and out and verifies banks and deposits at the end of each shift.

* Enforces all cash-handling, check-cashing, and credit policies.

* Conducts regularly scheduled meetings of front office personnel.

* Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

* Upholds the hotel's commitment to hospitality.

* Prepare performance reports related to front office.

* Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.

* Monitor high balance guest and take appropriate action.

* Ensure implementation of all hotel policies and house rules

* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

* Monitor all V.I.P 's special guests and requests.

* Maintain required pars of all front office and stationary supplies.

* Review daily front office work and activity reports generated by night audit.

* Review front office log book and guest feedback forms/reviews on a daily basis.

* Perform other duties as requested by management.

EXPERIENCE:
Minimum of one year of hotel front desk or supervisory experience preferred, experience handling cash, accounting procedures, and general administrative tasks.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Harrison, OH 45030: Relocate before starting work (Required)

Work Location: In person