Guest Services Manager jobs in Duluth, MN

Guest Services Manager - Giants Ridge

JOB SUMMARY

The Guest Services Manager assists the Director of Mountain Sports and Director of Golf with providing leadership and supervision to the guest services team (GST). This position is responsible for ensuring that each guest’s experience is exceptional as they book and redeem their trip to Giants Ridge. The guest services team makes the first guest impression, and is responsible for providing a high level of customer service. The Guest Services Manager will empower their team to meet high standards.

ESSENTIAL FUNCTIONS

• Recruit, supervise, train, schedule, discipline, review, and direct the guest services team to provide exceptional customer service.
• Foster a culture of professionalism, growth and development for all members of the guest services team.
• Manage the point of sale system to have accurate products, pricing and flow of operations.
• Manage the area of operations for equipment upkeep, cleanliness, organization, and flow of operations for guests.
• Ensure that all pricing displays are working and up to date.
• Assist in coordinating events, tournaments and groups that would affect the guest services team.
• Handle high volumes of customer interaction while delivering exceptional service; internal and external.
• Assist and follow through with resolution of guest complaints, concerns and suggestions.
• Perform daily sales and closing procedures.
• Be familiar with all unit services/features and local attractions/activities to respond to customers’ questions accurately.
• Maintain awareness of safety issues, and report them immediately to the appropriate Director or Risk Manager.
• Perform other duties as directed.

SKILLS AND KNOWEDGE REQUIREMENTS INCLUDE

• Passionate about guest service and the hospitality/recreation industry.
• Strong customer service skills, actively look for ways to assist customers and coworkers.
• Proficient on Microsoft applications and POS software.
• Possesses strong organizational, leadership, and teamwork skills.
• At least 2 years’ experience in the product sales/hospitality industry
• Associate Degree or higher preferred.
• Strong cash handling experience.
• PGA Member or Apprentice preferred

PHYSICAL AND MENTAL REQUIREMENTS

• While performing the required duties of this job, the employee is regularly required to reach with arms and hands.
• The employee often is required to walk, stand, talk or hear, handle, feel or operate objects.
• Ability to stand for the entire work day.
• The employee will occasionally be required to sit, stoop, kneel, crouch, or crawl.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. occasionally.
• Specific vision abilities include close, distance, color, and peripheral vision, and depth perception.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced unit.
• Physical presence at the job site is essential to perform job duties.
• Moderate exposure to extreme cold, heat, working outdoors, mechanical hazards and electrical hazards. Noise level is moderate
• Work weekends, holidays, and extended hours during peak seasons

EQUIPMENT USED

• Computer
• Point-of-sale system
• Typical office equipment (computer, fax, telephone, copier, scanner, etc.)
• Golf cart

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.