Guest Services Manager jobs in Eugene, OR

GUEST SERVICES TEAM MEMBER POSITION DESCRIPTION

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GUEST SERVICES TEAM MEMBER SUMMARY

Guest Services Team Members will help lead the resort to the highest standards possible by working with the General Manager and Management Company to efficiently operate the Guest Services operations, including ‘selling’ the resort and its amenities, assisting guests with their needs, and otherwise supporting the overall resort operation. Through these efforts, Guest Services Team Members will help our resort to be recognized as one of the brightest, cleanest, friendliest, and most profitable RV resorts in our region.

Reporting: Guest Services Team Members will work with direct supervision of the General Manager and Guest Services Manager, as applicable.

DESIRED MINIMUM QUALIFICATIONS

A knack for providing excellent customer service with every interaction.

Passion for hospitality and the great outdoors.

Ability to work independently and get it done.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service - Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful and professional manner at all times. Outstanding customer service is a primary focus of Management Company.

Process Reservations - Efficiently and professionally process guest reservations in an effort to maintain a high occupancy rate. Provide helpful and effective answers to guest questions as able.

Reporting - Must be able to maintain certain daily, weekly, and monthly reporting tasks, including end of day reconciliations, and submit reports to appropriate individuals as warranted.

All Other Tasks as Assigned - given the nature of our industry, it’s not possible to list every duty that pertains to this position herein. All Team Members will be expected to complete other tasks as assigned by their Supervisor. See the Position Duties document for more specific task information pertaining to your position.

PROFESSIONAL CONDUCT

Must exercise professional courtesy in all dealings with Public or Staff, including but not limited to:

Communication - Professional demeanor in all manners of communication on telephone, text, park radios, or communication devices, e-mail, and notices provided to Guests and Staff.

Dialogue - Courteous and respectful dialogue with staff in team meetings or individual discussion. Respectful and constructive dialogue with Public and Guests, the resort in the highest regard at all times.

Profanity - Refrain from the use of profanity, racial or sexual inferences, or disparaging comments in the presence of Staff or Public.

Support - Dutiful implementation of all assignments given by Superiors, with no dissenting opinions voiced to Staff or Public.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is frequently required to stand, walk, bend down, listen, type, verbally communicate, lift and carry objects up to twenty pounds, reach above their heads, push equipment and sit for long periods of time.

AUTHORITY TO PURCHASE

Guest Services Team Members do not have an authority to purchase goods or services for the resort. Requests for supplies and other purchases should be submitted to the General Manager or Guest Services Manager, as applicable.

AT-WILL EMPLOYMENT

In accepting our offer of employment, you certify your understanding that your employment will be on an at-will basis, and that neither you nor the Company has entered into a contract regarding the terms or the duration of your employment. As an at-will employee, you will be free to terminate your employment with the Company at any time, with or without cause or advance notice. Likewise, the Company will have the right to reassign you, to change your compensation, or to terminate your employment at any time, with or without cause or advance notice.

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