Guest Services Manager jobs in Evansville, IN
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Guest Relations Representative I - Point of Entry - HR Guest Services
- Point of Entry - HR Guest Services in Owensboro, KY - Owensboro
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Owensboro, KY
FULL_TIME
-
Summary
Job Summary
This position acts as a liaison between guests, staff, and patients to respond to all information inquiries. The position is also responsible for assisting requests by utilizing problem solving skills for resolving issues or concerns in a professional and courteous manner.Job Responsibilities- Acts as central information resource for Owensboro Health staff, patients, and guests.
- Receives, screens, routes, and/or responds to all incoming inquiries.
- Greets all guests and provides proper directions, instructions, and information based upon needs.
- Escorts patients, visitors and guests to destination as needed.
- Maintains Owensboro Health main entrance security process by badging all visitors according to organizations badging process.
- Facilitates family and visitor access.
- Maintains, waiting rooms, and lobby and surrounding area.
- Maintains centrally accessible resource materials (phone books, quick reference for guides).
- Trains and works alongside Owensboro Health volunteers.
- Cleans and organizes work area upon arrival.
- Checks copiers and printers at beginning of shift.
- Enters work orders and IT tickets as appropriate.
- Receives and processes visitor comments and complaints.
- Audits for improvement initiatives.
- Arranges for patient and visitor transports in Epic.
- Provides initial screening and transportation requests for patients during direct admit process.
- Communicates codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans for the patients and guests in the area (main lobby and main entrances
- Reports feedback to recognized departments and consults patient representatives as needed.
- Completes survey readiness training and support.
- Facilitates the check in/out process for the Hospitality Suites, including entering customer information, assigning and keying rooms, accepting payments, facilitating housekeeping, and maintaining supplies.
- Makes rounds throughout department offering appropriate services to staff, guests, and patients.
- Maintains lost and found.
- May perform job duties for each Guest Relations-Point of Entry position. These areas include: Front Lobby, and Out Patient Surgery. and main entrances.
- Looks up guests to ensure they are approved and reach appropriate destination including testing, physician appointments, and patient rooms.
- Logs notes into database during shift to ensure the next shift has knowledge of events throughout the day and information needed for their shift.
- Retrieves, tracks, and delivers items to patients such as food, personal belongings, and gifts.
- Begins the medical record process for visitors requesting copies of their hospital records.
Qualifications- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required
Skills and Attributes- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Must be proficient in utilizing computer skills
Physical Demands- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service. - 1 Day Ago
Guest Services Agent
- Ramada by Wyndham Henderson/Evansville
-
Henderson, KY
PART_TIME,FULL_TIME
- Principal Responsibilities:Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades g...
- 9 Days Ago
Guest Services Representative - Courtyard Evansville
- Hamister Group
-
Evansville, IN
FULL_TIME
- The Courtyard by Marriott Evansville East is hiring for both full-time and part-time Guest Service Representatives. The purpose of the Front Desk Guest Service Representative is to greet and serve gue...
- 11 Days Ago
Hotel Overnight Guest Services Agent
- Holiday Inn Express and Suites
-
Evansville, IN
PART_TIME,FULL_TIME
- As an Overnight Guest Services Agent, you are responsible for a professional, yet personal and efficient check-in and check-out for each guest of the hotel. Process all payments according to establish...
- 29 Days Ago
Environmental Services - Manager in Training
- Healthcare Services Group, Inc.
-
OWENSBORO, KY
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- 12 Days Ago
Environmental Services - Manager in Training
- Healthcare Services Group, Inc.
-
HENDERSON, KY
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- 12 Days Ago
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0 Guest Services Manager jobs found in Evansville, IN area
Restaurant Manager
- Hooters of America, LLC
-
Evansville, IN
- Overview: Hooters of America LLC is looking for top Management Talent in the Evansville Area! Manages various areas of r...
- 4/18/2024 12:00:00 AM
Field Support Specialist
- Maxim Health Systems
-
Evansville, IN
- **Field Support Specialist** * Evansville, IN, 47715 * Operations, FieldOffice * Full Time **** **Position Description:*...
- 4/17/2024 12:00:00 AM
Server
- Outback Steakhouse
-
Evansville, IN
- ** Server** **Job Category****:** Front of House Operations **Requisition Number****:** RESTA118590 Showing 1 location *...
- 4/17/2024 12:00:00 AM
Evening Food & Beverage Team Member
- Drury Hotels Company
-
Evansville, IN
- Evening Food & Beverage Team Member page is loaded **Evening Food & Beverage Team Member** **Evening Food & Beverage Tea...
- 4/17/2024 12:00:00 AM
Restaurant Server
- Mister B's Pizza & Wings
-
Evansville, IN
- A competent Restaurant Server must take and deliver dine-in customer orders and is the face of our restaurant and respon...
- 4/17/2024 12:00:00 AM
Host
- Bonefish Grill, Inc.
-
Evansville, IN
- ** Host** **Job Category****:** Front of House Operations **Requisition Number****:** HOST6122156 Showing 1 location **J...
- 4/16/2024 12:00:00 AM
Line Cook
- Double Dogs LLC
-
Evansville, IN
- **COOKS-LINE COOKS** Raffertys Restaurant & Bar is an established, full-service restaurant concept founded on the princi...
- 4/14/2024 12:00:00 AM
Housekeeper
- Hotel Resource
-
Evansville, IN
- **Other** **Housekeeper** Housekeeper Drury Hotels Evansville IN **Housekeeper** **Company:** Drury Hotels **Location:**...
- 4/14/2024 12:00:00 AM
About Evansville, Indiana
Evansville is a city and the county seat of Vanderburgh County, Indiana, United States. The population was 117,429 at the 2010 census, making it the state's third-most populous city after Indianapolis and Fort Wayne, the largest city in Southern Indiana, and the 232nd-most populous city in the United States. It is the commercial, medical, and cultural hub of Southwestern Indiana and the Illinois-Indiana-Kentucky tri-state area, home to over 911,000 people. The 38th parallel crosses the north side of the city and is marked on Interstate 69.
Situated on an oxbow in the Ohio River, the city is of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,414 to $44,042
Evansville, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020