Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Manager, Guest Services (Hybrid)
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
The Denali Princess Wilderness Lodge is looking for a Manager, Guest Services. This position is fast-paced and requires daily creative problem-solving, multitasking, collaboration, and communication with multiple departments. This person will oversee all aspects of the Guest Service and Retail departments including communication, reports, manifests, sales, and guest satisfaction while recommending strategies to increase sales and customer satisfaction including implementing approved plans. This person will also support, monitor, and manage employees with responsibilities in Guest Service and Retail departments including the discipline and training of directly assigned personnel.
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Benefits
Our Culture…Stronger Together:
Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and Core Values at: https://www.princess.com/aboutus/culture-framework/.
Holland America Line and Princess are equal-opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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0 Guest Services Manager jobs found in Fairbanks, AK area