Guest Services Manager jobs in Fairbanks, AK

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Manager, Guest Services - Alaska, DPL (Hybrid)
  • Holland America Princess
  • Denali National Park, AK FULL_TIME
  • Job Description


    Manager, Guest Services (Hybrid)

    Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

    The Denali Princess Wilderness Lodge is looking for a Manager, Guest Services. This position is fast-paced and requires daily creative problem-solving, multitasking, collaboration, and communication with multiple departments. This person will oversee all aspects of the Guest Service and Retail departments including communication, reports, manifests, sales, and guest satisfaction while recommending strategies to increase sales and customer satisfaction including implementing approved plans. This person will also support, monitor, and manage employees with responsibilities in Guest Service and Retail departments including the discipline and training of directly assigned personnel.

    Responsibilities:

    • Manages Guest Service Desk and Retails operations. Responsible for the customer service delivery systems, guest services, customer service, and safety training programs, scheduling employees based on guest flows, and financial accountability of departments.
    • Communicates and collaborates with the hotel, transportation, and rail department managers, third-party vendors, and staff to deliver a consistent, smooth, and continuous level of customer service throughout the operation months and strives to improve customer satisfaction ratings and increase sales.
    • Participates in sourcing, interviewing, selection, and training of departmental and seasonal employees.
    • Assists with Human Resources responsibilities and the administering of payroll.
    • Monitors customer service reports, guest key distribution, guest welcome envelopes, guest evaluations, pre-book, OTC, and rail block tour sales and guests’ comments and takes appropriate action to improve customer satisfaction, and ratings and to increase sales.
    • Performs Manager on Duty functions and responsibilities.
    • Assists in the preparation of the department labor budget completes all departmental orders needed and oversee inventory controls.
    • Carries out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations.
    • Participates and supports employee activities, assists with hotel social media, and monitors and replies to guests’ comments and requests through third-party booking systems.
    • Monitors Expedia and Vertical booking engines for proper reservation input.
    • Ensures Seabourn and other key accounts arrivals are completed based on brand specifications.
    • Ensures rail block, rail sales, and rail reciliation are completed daily during the operational season.
    • Other duties as assigned.

    Requirements:

    • High School diploma or equivalent certification is required. This job normally requires a professional level of knowledge equivalent to that which would be acquired through the completion of an Bachelor’s degree in a related field (Hospitality, Park and Recreation etc.). Demonstration of directly related work experience may be considered in lieu of the educational requirement.
    • Minimum of two years experience in a hospitality setting and/or a remote or seasonal operation is preferred.
    • Minimum of two years experience of Microsoft Office is required.
    • Proficiency in the use of hotel Property Management System (PMS) is required. Working knowledge of computerized accounting and payroll systems.
    • Past experience leading and/or supervising teams is preferred.
    • Must be able to travel up-to 25%
    • Must be able to lift in excess of 50 lbs.
    • Ability to stand on feet for long periods of time.
    • Must be able to work beyond normal business hours and/or on weekends which may be required occasionally to support business needs, projects or operations
    • Must pass a pre-employment background check.
    • Must be eligible to work in the United States.

    Skills, Knowledge, and Abilities:

    • The ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment.
    • You must have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff and guests’ requests/inquiries.
    • The ability to work in a fast-paced environment with multiple tasks and external influences.
    • The ability to clearly communicate verbally and in writing with all levels of employees, management, and guests.
    • The ability to work independently with minimal supervision while achieving daily goals.
    • Demonstrate an ability to maintain confidentiality.
    • Ability to communicate, coordinate and collaborate with multiple departments, management, and staff.
    • Ability to support and comply with company policies, procedures, and guidelines including support and compliance with company health and safety standards.

    Benefits

    • Cruise and Travel Privileges for you and your family
    • Health Benefits
    • 401(k) Plan Employee Stock Purchase Plan
    • Training & Professional Development
    • Rewards & Incentives

    Our Culture…Stronger Together:

    Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and Core Values at: https://www.princess.com/aboutus/culture-framework/.

    Holland America Line and Princess are equal-opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • 3 Days Ago

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Manager, Guest Services - Alaska, DPL (Hybrid)
  • Holland America Line Inc
  • Denali National Park, AK FULL_TIME
  • Manager, Guest Services (Hybrid) Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Denali Princess Wilderness Lodge is looking for a Manager, Guest Services. This posi...
  • 4 Days Ago

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Guest Services Coordinator
  • Doyon Limited, Doyon Drilling, Inc
  • Denali National Park, AK TEMPORARY
  • Overview Kantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles into the pristine natural wonder of Denali National Park in a remote area where few are lucky enough to travel....
  • 15 Days Ago

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Guest Services Representative
  • US Pacific Air Forces
  • Eielson AFB, AK FULL_TIME
  • Duties Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as ne...
  • 2 Months Ago

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Guest Services Coordinator
  • Kantishna Roadhouse
  • Denali National Park, AK TEMPORARY
  • Overview Kantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles into the pristine natural wonder of Denali National Park in a remote area where few are lucky enough to travel....
  • 2 Months Ago

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Community Based Services Program Manager
  • Family Centered Services of Alaska
  • Fairbanks, AK FULL_TIME
  • About Us Family Centered Services of Alaska (FCSA) is a nonprofit 501 (c) (3) corporation founded in 1989 by Fairbanks, Alaska community members committed to helping children with a wide spectrum of b...
  • 12 Days Ago

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0 Guest Services Manager jobs found in Fairbanks, AK area

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Hotel Front Desk Receptionist
  • Best Western Plus Chena River Lodge
  • Fairbanks, AK
  • Do you have a passion for service and love to put a smile on peoples faces? Then you might be an excellent fit for the h...
  • 3/28/2024 12:00:00 AM

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Bartender B The Local Bar [FAIGPB01]
  • HMSHost Corporation
  • Fairbanks, AK
  • Description Summary: The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients s...
  • 3/28/2024 12:00:00 AM

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Morning Breakfast Attendant
  • Best Western Plus Chena River Lodge
  • Fairbanks, AK
  • Are you a food service professional with a strong desire to provide excellent customer service to guests? You might be j...
  • 3/28/2024 12:00:00 AM

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Hair Stylist
  • Ulta Beauty, Inc.
  • Fairbanks, AK
  • ? : We consider applications for this position on an ongoing basis. OVERVIEW: Experience a perfect blend of deliberate p...
  • 3/28/2024 12:00:00 AM

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Beauty Advisor
  • Ulta Beauty, Inc.
  • Fairbanks, AK
  • ? : We consider applications for this position on an ongoing basis. OVERVIEW: Experience a place of energy, passion, and...
  • 3/28/2024 12:00:00 AM

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Hotel Front Desk Clerk
  • Comfort Inn Fairbanks
  • Fairbanks, AK
  • Do you have a passion for service and love to put a smile on peoples faces? Then you might be an excellent fit with Hosp...
  • 3/25/2024 12:00:00 AM

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Hotel Breakfast Server
  • La Quinta Inn & Suites Fairbanks
  • Fairbanks, AK
  • Are you a food service professional with a strong desire to provide excellent customer service to guests? Hospitality As...
  • 3/25/2024 12:00:00 AM

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Housekeeper, Full-Time - $18/HR - Fairbanks Pioneer Home
  • NMS USA
  • Fairbanks, AK
  • Summary This position provides a wide variety of cleaning services and other related duties required to keep the facilit...
  • 3/24/2024 12:00:00 AM

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$33,132 to $51,356
Fairbanks, Alaska area prices
were up 2.8% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020