Guest Services Manager jobs in Florence, SC
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Guest Services Manager
- Garden City Realty
-
Murrells Inlet, SC
FULL_TIME
-
Garden City Realty, Inc.Garden City Services, Inc.
Job DescriptionPosition Guest Services Manager
Department Guest Services
Reports To Director of Client ServicesMission & Core Values:OUR MISSIONTo provide hospitality and service that makes the Grand Strand homeCORE VALUESWe will make bold moves.We will have a bias to action.We will pursue excellence in the ordinary.We will develop an ownership mentality.
We will focus first on what matters most.Objective:
This is a multifaceted position that requires a high level of discernment and problem-solving skills with the ability to quickly adapt to changing needs. Effective verbal and written communication are vital to lead internally and outside the Guest Services Department with a focus on providing excellent customer service. The Guest Services Manager is responsible for staff development through strategic hiring and consistent coaching on best practices to elevate the team to achieve goals and support our mission.Responsibilities & Duties:Please note this is not a comprehensive list of all responsibilities and functions - but is intended to give specific examples of the scope of work. Work assignments may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Be knowledgeable in all company policies and procedures and proficient in training and coaching for team development. Be mindful of procedures of supporting departments (Owner Services, Marketing, Operations, Housekeeping, Maintenance, and Laundry) when making decisions that may have impacts outside your department.
- Commitment to provide excellence in customer service, representing the “Garden City Realty Difference” with a bias to action and genuine care. Must possess the ability to effectively assess, diffuse, resolve, and provide adequate follow up in all scenarios of guest dissatisfaction.
- Ability to identify areas where improvements can be made in current procedures and processes and implement new procedures or processes to make improvements in overall client satisfaction.
- Must be proficient in all operating systems and processes and be capable of directing and developing the use of these systems through educating other employees.
- Work in collaboration with department managers and directors to positively impact the guest and owner experience in all situations. Contribute to weekly managers meetings by providing insight to department needs, challenges and initiatives.
- Provide thorough training to new employees and continual coaching and development of skills in all aspects of the front desk operation, reservation and travel insurance sales, customer service, communication and conflict resolution.
- Create monthly team and individual sales goals, promote and celebrate achievement of goals and process monthly bonuses.
- Manage team’s bi-weekly time cards and submit to payroll. Create department schedule monthly and account for time off requests, use of PTO.
- Assist Accounting by balancing reservations weekly, processing cancellations, provide support with travel insurance claims, and reporting inconsistencies prior to close of each month. Maintain petty cash drawer and cash reimbursement records.
- Maintain regular Phone Call Quality monitoring and review of reservationist email correspondence to achieve communication standards.
- Lead bi-weekly department meetings on a variety of topics to highlight opportunities for growth and prepare the team for seasonal changes.
- Maintain guest contracts, physical and electronic. Review for compliance of policy set forth, particularly meeting occupancy standards and pet restrictions. Evaluate contracts annually for necessary changes.
- Oversee procedures for check in/check out and process relocations when necessary. Manage records for onboarding/offboarding properties to the rental program.
- Preserve a working knowledge of 400 properties on program, tour regularly and encourage the team to do the same. Promote knowledge of local beaches, events, and area attractions to engage with guests and promote the area as a vacation destination.
- Continually educate themselves with leadership or vacation rental management information.
- Be available outside of normal working hours to assist staff or management with issues that arise.
Preferred Qualifications & Competencies:- Attitude & Initiative… It is essential to present a friendly, helpful and ‘can-do’ attitude to everyone: teammates, owners, guests, visitors, vendors, real estate agents, etc. The ideal candidate shows initiative and acumen to make decisions and creativity to provide solutions.
- Excellent Communication & Diplomatic Skills… The ability to communicate concisely, effectively and professionally. When addressing guest issues, successfully balance our two clients: protect the interest of our homeowners while addressing the concerns of our
guest; building a lasting relationship and loyalty to Garden City Realty.- Analytical Expertise… Has a great attention to detail and ability to quickly recognize inconsistencies. Capture, complete and delegate reports to analyze existing bookings, produce work free of errors and provide a consistent experience to all guests.
- Software/Computer Knowledge… Proficient in the use of Escapia reservation software for daily, weekly and monthly reservations, property information, correspondence, service orders, reports, etc. Experience comparable to Excel spreadsheets/Google Sheets, Word/Google Docs, Outlook/email, and various supporting software/POS operating systems as well as ability to confidently navigate our website.
- Departmental Knowledge… An overall knowledge of the vital functions performed by the Guest Services and supporting departments (Owner Services, Maintenance, Housekeeping, Marketing and Accounting) is desired.
Education & Experience:
B.A. in a related field and/or two years of related experience and/or training, or equivalent combination of education and experience in a similar customer service/vacation rentals atmosphere, ideally with progressive supervisory and responsibility levels.
Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment. - 16 Days Ago
Guest Services Manager in Training
- Columbia Sussex Management
-
Myrtle, SC
FULL_TIME
- Responsibilities: Ensures Outstanding customer care at all times. Maintains a friendly, professional, cheerful and courteous demeanor at all times. Accurately answers inquiries from potential guests a...
- 28 Days Ago
Assistant Guest Services Manager
- Brittain Resorts & Hotels
-
Myrtle, SC
FULL_TIME
- WE ARE MORE THAN JUST A WORKPLACE… We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Joining our...
- 30 Days Ago
Guest Services Manager in Training
- Crestview Management, LLC
-
Myrtle, SC
FULL_TIME
- Guest Services Manager In Training: Responsibilities: Ensures Outstanding customer care at all times. Maintains a friendly, professional, cheerful and courteous demeanor at all times. Accurately answe...
- 7 Days Ago
Guest Services Manager
- Brittain Resorts
-
Pawleys Island, SC
FULL_TIME
- We are seeking an experienced and motivated hospitality professional to join the team as Guest Service Manager. In this position, you will be responsible for the training, coaching, and counseling of ...
- 11 Days Ago
Evening Guest Services Manager
- Grande Cayman Resort
-
Myrtle, SC
FULL_TIME
- WE ARE MORE THAN JUST A WORKPLACE… We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Joining our...
- 12 Days Ago
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0 Guest Services Manager jobs found in Florence, SC area
Assistant Guest Service Mgr FT
- IGA Southeast
-
Cheraw, SC
- Overview: To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise...
- 4/24/2024 12:00:00 AM
Concierge | Full-Time at Florence Place
- Enlivant
-
Florence, SC
- ** Concierge | Full-Time at Florence Place** **Job Category****:** Administrative **Requisition Number****:** CONCI01434...
- 4/24/2024 12:00:00 AM
Housekeeping Worker
- McLeod Health
-
Florence, SC
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-worke...
- 4/23/2024 12:00:00 AM
Server
- Troon International
-
Florence, SC
- ** Server** **Job Category****:** Food & Beverage **Requisition Number****:** SERVE001755 Showing 1 location **Job Detai...
- 4/22/2024 12:00:00 AM
Restaurant Server
- Outback Steakhouse
-
Florence, SC
- ** Restaurant Server** **Job Category****:** Front of House Operations **Requisition Number****:** RESTA123925 Showing 1...
- 4/21/2024 12:00:00 AM
Guest Service Representative
- Paragon Hotel Company
-
Florence, SC
- Description: Principle Responsibilities & Position Purpose: Increase guest satisfaction by providing efficient and court...
- 4/20/2024 12:00:00 AM
Restaurant Manager
- Outback Steakhouse
-
Florence, SC
- ** Restaurant Manager** **Job Category****:** Restaurant Management **Requisition Number****:** RESTA76222 Showing 1 loc...
- 4/20/2024 12:00:00 AM
Server Assistant
- Red Robin Corporate
-
Florence, SC
- Pay reflects our current average PRE TAX earning range (base wage plus tips) and is not a guarantee. Red Robin is commit...
- 4/20/2024 12:00:00 AM
About Florence, South Carolina
Florence /ˈflɒrəns/ is a city in, and the county seat of, Florence County, South Carolina, United States. It is probably best known for being the intersection of I-95 and I-20, and the eastern terminus of I-20. It is the county seat of Florence County and the primary city within the Florence metropolitan area. The area forms the core of the historical "Pee Dee" region of South Carolina, which includes the eight counties of northeastern South Carolina, along with sections of southeastern North Carolina. As of the 2010 census, the population of Florence was 37,056, and the estimated population i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$27,005 to $41,859
Florence, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020