Guest Services Manager jobs in Fort Myers, FL

Retail Purchasing Manager- $75,000 /year

Guest Services, Inc. is looking for a Retail Purchasing Manager.

The ideal candidate should have retail buyer and operations management experience. Experience in Grocery, Gifts & Souvenir shops are highly encouraged to apply!

Pay Range: $75,000 /year.

Naples is located between the Gulf of Mexico and Venetian Bay in Park Shore, with up to 40% traveling to different units.

Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings program, paid time off, employee discounts at recreational and lodging facilities nationwide, and more!

Apply today to join our All Star Team!

JOB SUMMARY

The Retail Purchasing Manager for the Hospitality Division is responsible for product development, creating interpretive themes for each property that focuses on stewardship messaging and relevant to the customers’ needs based on the specific property. Works with unit on developing skills and creating bench strength. Monitors inventory levels recommends fixtures and lighting to facilitate the financial goals and company initiatives. Assist the units with moving distressed inventory with creative programs and strategies. The Retail Purchasing Manager cultivates a team environment that provides exceptional customer service and vendor relations. Works with teams in units to enhance the visual experience, creating a unique atmosphere that inspires the consumer to shop. Motivates field units, provides product knowledge training, instills accountability, and achieves results to drive success in the unit.

ESSENTIAL FUNCTIONS

• Purchase for retail operations creating stores with a diverse array of products encompassing souvenirs, apparel, sporting goods local and native handcraft, specialty gifts that represent the region, and the unique environments we operate in.
  
• Effectively buys and communicates timely with operating units on incoming purchases, creating Purchase Order tracking systems for each property working with.
  
• Develops a process and partners with units to enhance the annual merchandising plans as needed, from interpretive messaging in products to signs, pricing etc.
  
• Stay abreast of trends and evaluate what makes sense for the unit and what does not. Ensure all visitors are represented.
  
• Offer creative displays and product selections that provide guests with a way to emotionally connect with the special experiences found in the unique places we operate in.
  
• Ensure best procurement terms and pricing through negotiation and strategic purchasing.
  
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
  
• Assist in the development of retail standards. Develop and maintain standard operating procedures for retail processes. Provide training and support to retail unit managers and staff on retail operations policies and procedures.
  
• Merchandise inventory to maximize sales and profit potential. Assist in developing retail unit design aesthetic and floor layout, providing direction on merchandising and displays to present a professional image of stewardship in compliance with contractual obligations.
  
• Direct and implement promotional strategies and programs.
  
• Establish and implement loss prevention procedures.
  
• Manage P&L statement.
• Prepare and process requisitions and purchase orders for supplies and equipment.
• Review purchase order claims and contracts for conformance to company policy.
• Analyze market and delivery systems to assess present and future material availability.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED required. Bachelor’s or Business Degree preferred.
  
• At least 3 years of experience in related management.
  
• Demonstrated talent for interacting with a wide variety of people.
  
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
  
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve; ability to develop bench strength and provide guidance and direction to units. Ensure timely coordination with unit General Managers.
  
• Strong customer service & negotiating abilities. Actively look for ways to integrate and motivate teams to feel good about their accomplishments but enhance the way they are currently doing business today.
  
• Buying background in souvenir and retail.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  
• Ability to stand for the entire workday and to climb steps regularly and sit for long periods of time.
  
• Excellent verbal and written skills. Ability to develop & provide training including SOPs. .
  
• Consistently communicates and receives verbal communication with other operating units and business partners in a demanding environment.
  
• Visiting sites is essential to perform job duties. Required to travel throughout both parks and participate in retail, and sporting goods shows and new property transitions.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.