Guest Services Manager jobs in Fort Worth, TX

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Business Office Manager (Long Term Care )
  • The Oakmont Guest Care Center
  • Hurst, TX FULL_TIME
  • Seeking Experience Business Office Manager for Long Term Care Facility.

    Ideal candidate will be a team player, great communication skills and have the ability to work with residents/families to obtain financial approval.

    Benefits: Medical, Dental, Vision, Life, Disability, Holidays and PTO


    Summary Description:

    The Business Office Manager is responsible for all billing, accounts receivable, and collection activities for the facility and for supervising billing and collections personnel in the facility. Responsible for achieving cash collection and AR goals for the facility. Works with other department heads to ensure compliance with all financial regulatory and facility requirements. Position may oversee reception, accounts payable and payroll functions of the facility, or other areas as designated.

    Essential Functions and Responsibilities:

    • Oversees all billing, accounts receivable, and collection activities in the facility.
    • Organizes, evaluates, and monitors business office operations and assigned personnel in accordance with established Standards of Practice.
    • Ensures integrity and confidentiality of all patient financial data.
    • Performs collection activities for patient carriers.
    • Establishes and maintains a system of financial record keeping to include issuing receipts, preparing and making bank deposits, and recording payments in accordance with proper segregation of duties.
    • Interacts with payors to define billing requirements and ensures prompt payment of claims.
    • Oversees all census activities including daily, weekly, and monthly balancing with nursing and admissions departments.
    • Produces reports for analysis purposes as needed.
    • Oversees month-end close activities related to charge capturing and submission of all billing statements and invoices to payors. Ensures that all facility policies and procedures relating to billing are adhered to.
    • Monitors all ongoing projects related to AR, billing, and collections with the facility.

    Other Duties:

    • As this job description is not intended to be all-inclusive, the employee will be expected to perform other essential functions and duties as assigned.

    Standard Responsibilities:

    • Supports the Mission, Vision, Commitment and Focus of the Facility.
    • Is knowledgeable of patient/resident rights and promotes an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.
    • Support, cooperates with, and implements specific procedures and programs for:
    • Safety, including precautions and safe work practices, established fire/ safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
    • Confidentiality and privacy of all data, including patient/resident, employee and operations data.
    • Compliance with all regulatory requirements.
    • Compliance with and enforcement of current law and policy to provide a work environment free from harassment and all illegal and discriminatory behavior.
    • Supports and participates in common teamwork:
    • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.
    • Uses tactful, appropriate communications in sensitive and emotional situations.
    • Reports complaints, problems and concerns regarding co-workers, management or residents in accordance with company policy.
    • Promotes positive public relations with patients, residents, family members and guests.
    • Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
    • Agrees to comply with the Code of Conduct.

    Employment Standards:

    Education: Must possess, at a minimum, a high school diploma or equivalent.

    Experience: Three (3) to five (5) years of experience in third-party billing and reimbursement, including Medicare, Medicaid, and commercial insurance preferred. Experience with Microsoft Office Suite to include Word, Excel, and Outlook preferred.

    License: Must have a reliable source of transportation.

    Working Conditions:

    Works in office areas as well as throughout the facility. Must be able to move about intermittently during working hours including standing, lifting, bending, stooping, twisting,


    pushing and pulling. Must be able to read, write and speak the English language. Must

    be able to transfer residents and assist in emergency evacuations. Interacts with
    residents, family members, staff, visitors, government agencies/ personnel, etc., under all conditions/ circumstances. Must be able to relate and work with the disabled, ill, elderly, emotionally upset and at times, hostile people within the facility. May be involved in community/civic health matters! projects. May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses.

    Must be able to effectively communicate with the management staff, medical staff,
    nursing staff, and other unit supervisors. Maintains a liaison with residents, their families, support staff, etc. to assure that the residents' needs are continually met.

    Receipt and Acknowledgment:

    I acknowledge and understand that:

    Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind. My employment is contingent upon acceptable job performance at all times.

    The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations that would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

    This job description is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her direction. Job duties, tasks, work hours and work requirements may be changed at any time. I agree to follow the instructions and duties as directed by management.

    Acceptable job performance includes completion of the job 'responsibilities as well as compliance with the policies, procedures, rules and regulations.

  • 19 Days Ago

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Guest Services Attendant
  • City of Hurst.
  • Hurst, TX PART_TIME
  • Department Community ServicesDivision Recreation/SeniorFLSA Seasonal/Part-time; Non-TMRS eligible Job SummaryInteracts with members 55 & over and monitors all Senior Activities Center activities, incl...
  • 13 Days Ago

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Guest Services Supervisor
  • The Westin Dallas/Southlake
  • Southlake, TX FULL_TIME
  • We are looking for inspiring and inventive individual like you to help create one of kind personalized experiences for our guests while fostering a positive and imaginative culture. If this sounds lik...
  • 1 Day Ago

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Guest Services Representative (PT)
  • Trail Drive Management Corp.
  • Fort Worth, TX PART_TIME
  • Guest Services Representative (Part Time) Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Wi...
  • 5 Days Ago

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Guest Services Receptionist
  • BlooMoon Pet Resort
  • Chico, TX FULL_TIME
  • Come join our professional pet care team as a Guest Services Receptionist! BlooMoon Pet Resort is a non-smoking facility. Ideal candidate is a mature, DEPENDABLE individual with a strong work ethic, w...
  • 18 Days Ago

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Guest Services - AT&T Stadium
  • BEST Crowd Management
  • Arlington, TX FULL_TIME
  • Job Title: Guest Services Staff Company: BEST Crowd Management Location: AT&T Stadium Pay: $13/ hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a...
  • 20 Days Ago

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0 Guest Services Manager jobs found in Fort Worth, TX area

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Guest Services Manager
  • Raymond Management Company
  • Fort Worth, TX
  • ** Guest Services Manager** **Job Category****:** Front Desk **Requisition Number****:** GUEST002589 Showing 1 location ...
  • 4/14/2024 12:00:00 AM

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Visitor Hosts
  • Horniman
  • Fort Worth, TX
  • **Posted:** 09/07/2021 12:39**Start Date:** Not Available**Salary:** 21,239 per annum or salary pro rata for part time**...
  • 4/14/2024 12:00:00 AM

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Visitor Host Team Leader
  • Horniman
  • Fort Worth, TX
  • **Posted:** 09/07/2021 13:51**Start Date:** Not Available**Salary:** 24,518 (rising to 25,018 after probation)**Location...
  • 4/14/2024 12:00:00 AM

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Housekeeping Supervisor
  • Hyatt House Addison
  • Addison, TX
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 4/13/2024 12:00:00 AM

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Banquet Houseperson
  • Loews Hotels & Co
  • Arlington, TX
  • Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that cat...
  • 4/13/2024 12:00:00 AM

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Night Auditor
  • Doubletree Dallas Campbell Center
  • Dallas, TX
  • Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
  • 4/12/2024 12:00:00 AM

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Bartender
  • Charlestons
  • Fort Worth, TX
  • **Bartender** **Part-Time** RESPONSIBILITIES * Employees must at all times be attentive, friendly, helpful and courteous...
  • 4/12/2024 12:00:00 AM

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Restaurant Manager
  • BJ's Restaurants
  • Dallas, TX
  • Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
  • 3/18/2024 12:00:00 AM

Fort Worth is located in North Texas, and has a generally humid subtropical climate. It is part of the Cross Timbers region; this region is a boundary between the more heavily forested eastern parts and the rolling hills and prairies of the central part. Specifically, the city is part of the Grand Prairie ecoregion within the Cross Timbers. According to the United States Census Bureau, the city has a total area of 349.2 square miles (904 km2), of which 342.2 square miles (886 km2) is land and 7.0 square miles (18 km2) is covered by water. It is a principal city in the Dallas–Fort Worth metropl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$29,193 to $45,250
Fort Worth, Texas area prices
were up 2.2% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020