Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Looking for career-oriented Guest Services team member.
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service member. As a Guest Service team member, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. This is a great opportunity for someone with a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Process payments, including cash handling and credit card transactions
- Maintain accurate records of guest interactions and transactions
- Coordinate with other departments to ensure a seamless experience
- Assist in managing reservations and efficiently booking reservations
- Maintain the professional image of the company at all times when interacting with guests, team members, etc
- Ensure the cleanliness and organization of the front desk area
- Attend company training
- Attend morning huddles
Qualifications:
- Previous experience in hospitality or customer service is preferred
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to interact effectively with guests
- Proficient in computer systems, including reservation software and Microsoft Office Suite
- Conflict management skills to handle challenging guest situations
- Ability to handle sensitive guest opportunities/feedback
- Able to work scheduled hours once agreed upon including 3 Saturdays/month
- Ability to multitask several responsibilities at once
- Ability to handle sensitive guest opportunities/feedback
- Must have reliable transportation and be on time every time
- Be detail-oriented. The difference is in the details. Look at each space through the guests’ eyes.
Benefits
Team-Based Pay Business Model
Benefits of this Business Model:
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Guest Service member!
Job Types: Full-time, Part-time
Expected hours: No more than 40 per week
Benefits:
Schedule:
Work Location: In person
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