Guest Services Manager jobs in Kennewick, WA

General Description of Work: This position provides and oversees guest services at the Center for Women and Children, ensuring each guest is treated with dignity, respect and trauma-informed care.

Duties & Responsibilities:

The Guest Services Manager is responsible for:

• Conducting and/or assisting in the shelter intake process which includes learning guest stories, assisting them with intake forms, reviewing guidelines, conducting UAs, and providing Center resource and environment orientation.
• Engaging guests in weekly case management, providing support and accountability in meeting their personal goals and living in community.
• Collaborating with other staff, volunteers, and community partners to bring resources and support to Center guests.
• Informing/advising the team regarding guest progress and recommendations and document guest progress in Mission Tracker.
• Work closely with the Center Director on potential referral and transition of Emergency Shelter guests into the Residential Recovery Program.
• Assist guests transitioning out of the CAC.
• Participating in weekly Women & Children Services meetings and staff meetings.
• Assisting in educating the public on homelessness and the challenges homeless families face.
• Assisting Center Director with representing the CAC at events and presentations.
• Other duties as assigned.

Qualifications:

• Two years of relevant experience preferred.
• Knowledge of or willingness to learn about issues related to homelessness such as; mental health disorders, substance use disorders, and the effects of trauma.
• Strong interpersonal skills; including ability to diffuse conflict, maintain composure, and treat all guests and staff with dignity and respect.
• Ability to create an environment that instills value in those who reside at the CAC and promotes transformational growth.

Knowledge, Skills & Abilities:

• Excellent initiative, communication, and time management skills.
• Calmness when addressing upsetting or unusual behavior.
• Ability to meet people where they are and support them in their goals.
• Ability to encourage others while holding them accountable to their responsibilities.

Personal Attributes & Values:

• Committed to leading through a relational philosophy of grace and truth.
• Maintains a high level of integrity, confidentiality, professional boundaries, and ethical behavior

Applicants provide two professional references and one or more personal references.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Walla Walla, WA 99362: Relocate before starting work (Required)

Work Location: In person