Guest Services Manager jobs in Lynchburg, VA
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Guest Services
- Elevate Entertainment Group
-
Charlottesville, VA
FULL_TIME
-
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
Guest Services cast members provide an excellent experience to our guests by assisting with the movie going experience, aiding guests with purchasing tickets, the ordering and receiving of food and beverage, and providing direction to theaters. This position provides guest services in concessions, usher station or box office. This role is also responsible for maintaining a clean environment in all areas of the venue.
Responsibilities include but are not limited to:- Greet all guests as they enter the venue
- Assist guests with all ticket purchase needs
- Assist guests with food and beverage orders. Staying up to date on the full menu, in order to be able to make thoughtful menu suggestions for our guests.
- Assist guests over the telephone
- Control access to theatre by greeting, directing guests, and tearing tickets
- Maintain cleanliness of all common areas, and ensure that signage stays up to date
- Complete all opening, closing and side-work duties
- Communicate effectively with management and co-workers
- Stay knowledgeable of upcoming movies, advanced ticket sales, and promotions in order to guide the guest experience
- Maintain CC/ALD devices
- Monitor auditoriums for picture/sound quality, temperature, and lighting
- Stock and maintain merchandise
- Performs other related duties as necessary or assigned
Skills Abilities included but are not limited to:- Hospitality-minded attitude; friendly, outgoing, guest focused
- Able to take direction and work together as a team
- Work calmly and execute job duties effectively under pressure
Education Experience Requirements:- Must be at least 18 years of age
- Availability to work during holidays, nights, and weekends with increased hours during peak times
- Some locations may require Food Handler and State Alcohol Certifications
Physical Requirements:- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- 13 Days Ago
Guest Services Representative
- Waynesboro Hospitality, Inc.
-
Waynesboro, VA
FULL_TIME
- Join our Residence Inn Family and be a part of a successful Branded hotel! Guest Service Representatives are the first line of communication for guests. The Front Desk is the hub of all communication ...
- Just Posted
Guest Services Member
- Westminster-Canterbury of the Blue Ridge
-
Charlottesville, VA
OTHER
- Do you have dynamic customer service skills? Are you passionate about working with seniors? Come and join a dynamic team of professionals servicing a great community of over 400 senior residents at We...
- 1 Day Ago
Guest Services Team Member
- Team Outsider
-
Staunton, VA
FULL_TIME
- Team Outsider OverviewAt Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the m...
- 1 Day Ago
Guest Services Specialist
- Thomas Jefferson Foundation, Inc.
-
Charlottesville, VA
PART_TIME
- Monticello is seeking candidates for the Guest Services Specialist position. This role ensures guests of Monticello feel welcome, supported, and informed. Duties include assisting with timed ticketing...
- 2 Days Ago
Guest Services Representative
- Avid
-
Staunton, VA
FULL_TIME
- Join our Family and be a part of a successful Branded hotel! Front Desk Agents and Guest Service Representatives are the first line of communication for guests. The Front Desk is the hub of all commun...
- 2 Days Ago
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0 Guest Services Manager jobs found in Lynchburg, VA area
About Lynchburg, Virginia
Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War.
Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$27,484 to $42,602
Lynchburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020