Guest Services Manager jobs in Massachusetts
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
- Default (All-EOS Job Aggregator)
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Harwich, MA
FULL_TIME
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The Guest Services Manager's additional responsibilities include:
- Assisting with guest check in and check-out process and ensuring that all guests needs are met
- Assisting and supporting the concierge team to provide exemplary service to our guests
- Ensuring bell service is prompt and thorough
- Communicating effectively with all departments
- Ensuring that all guest reception agents are completing their processes accurately and efficiently
- Executing emergency procedures as required
- Providing a warm welcome and departure to all guests
The candidate must enjoy social interaction and the desire to go above and beyond to provide memorable service to all guests. The person should also have strong computer and organizational skills and the ability to work under pressure and problem solve. Previous experience at a luxury hotel is preferred.
Wequassett Resort and Golf Club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.Recommended Skills
- Administration
- Coach Team Members
- Hospitality Management
- Occupational Safety And Health
- Demonstrating Best Practices
- Guest Confidentiality
- 24 Days Ago
- Bear Mountain Healthcare
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Sudbury, MA
FULL_TIME
- Bear Mountain Healthcare is looking for an experienced, motivated and creative Guest Services Manager for our Sudbury, MA location. This position has accountability for the overall customer satisfacti...
- 16 Days Ago
- Shield Hotels
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West Springfield, MA
FULL_TIME
- Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. V...
- 1 Month Ago
- Guest Services, Inc.
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Hopkinton, MA
FULL_TIME
- Kayak Instructor Boating In Boston, managed by Guest Services, Inc., is now hiring part-time instructors for the 2023 summer season. Kayak, SUP, and Sailing instructors are needed to help teach childr...
- 1 Month Ago
- Guest Services, Inc.
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Stoneham, MA
FULL_TIME
- Boathouse Supervisor at Spot Pond Boathouse BOATHOUSE SUPERVISOR Spot Pond Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2023 season. The season runs...
- 1 Month Ago
- Guest Services, Inc.
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Stoneham, MA
FULL_TIME
- Summer Camp Counselor at Spot Pond Boathouse Spot Pond Boathouse, managed by Guest Services, Inc., is now hiring seasonal, full-time camp counselors. Camp runs for 9 weeks from June through August fro...
- 1 Month Ago
Guest Services Manager jobs at Popular Companies
- Troon International
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Mesa, AZ
- ** Guest Service Manager** **Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job D...
- 4/24/2024 12:00:00 AM
- Spirehotels
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Winter Garden, FL
- The Grove Resort & Water Park OrlandoWinter Garden, FL 34787, USADescription Come be part of something big, where you ma...
- 4/24/2024 12:00:00 AM
- Omniaclassifieds
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- **Guest Services Manager** **Send message** We delight our customers by meeting their needs or exceeding their expectati...
- 4/24/2024 12:00:00 AM
- Mission Oak Grill
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Newburyport, MA
- Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
- 4/23/2024 12:00:00 AM
- KJ's Market
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Johns Island, SC
- Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
- 4/23/2024 12:00:00 AM
- cwcos.com
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- Guest Services Manager oversees both office assistant and boat driver performance to ensure guest satisfaction and inter...
- 4/23/2024 12:00:00 AM
- Eden Roc Miami Beach
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Miami Beach, FL
- Property Description: Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is...
- 4/22/2024 12:00:00 AM
- Collinsvilleil
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- * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated w...
- 4/21/2024 12:00:00 AM