Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position: Night Auditor
Reports To: Guest Service Manager, Rooms Director
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
The Lodge @ Gulf State Park
One of the most unique destinations on the Alabama Gulf Coast, The Lodge is located inside the 6,150-acre Gulf State Park. A Hilton Hotel that consists of sustainable tourism that connects guests with the outdoors on another level through our conservation efforts to restore and maintain the beauty of this property.
POSITION PROFILE:
Responsible for performing close of day scenarios for the hotel Guest Service area and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.
ESSENTIAL JOB FUNCTION:
#INDlodge
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience. College degree preferred.
Experience: Six to twelve months of employment in a related position or office setting with this company or other organizations. Accounting or hospitality experience a bonus.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Ability to adapt to changing guest needs. Working knowledge is generally learned on-the-job. Good judgment and ability to resolve conflicts effectively. Communicate information and hotel services to management, staff and guests.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
Clear All
0 Guest Services Manager jobs found in Mobile, AL area