Guest Services Manager jobs in Modesto, CA

Guest Services / Ticket Sales

At Bear Valley Resort we are looking to build our team with a group of like-minded outdoor enthusiasts. Our goal is to enrich our organization with unique and self-motivated individuals that are ready to bring their independent thoughts, initiative and action to achieve a common goal of servicing and inspiring people that visit Bear Valley. We believe the key to our success in providing a signature experience is a dynamic, fun-loving, cohesive and collaborative team!

Job Overview

As a member of our guest services team, your role will be critically important in ensuring a positive and enjoyable guest experience at every step of the selling process. Our sales team is responsible for providing knowledgeable and friendly service. A successful member of our sales team will understand and appreciate the opportunity to provide exceptional guest experiences and work hard to consistently exceed customer, managerial and colleagues expectations.  

Responsibilities

• Accurately and efficiently process lift tickets and season passes while capturing guest data
• Effectively communicate with guests about product types, changing pricing, and product offerings
• Assist guests with enquiries, directions and other resort information
• Cooperate with rentals, ski school, and other departments as appropriate
• Complete daily end of Shift pos/register audits 
• Other duties as assigned

Skills and Competencies

• Experience in customer service/sales/reservation preferred, but not essential
• Ability to communicate and listen in a professional and patient manner
• Ability to provide quality customer service
• Motivated by personal performance, self-starter and quick learner
• Strong technical aptitude with the ability to problem solve and trouble shoot
• Proficiency with Microsoft Office applications, Outlook, website navigation and performance of key word searches, ability to distinguish colors in reservations computer system
• Ability to pass a background check

Part-Time or Full-Time positions available