Guest Services Manager jobs in Monterey, CA

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Job Summary:

The Assistant Guest Services Manager will assist in the daily operation of the Concierge, Arrival Pavilion, and Porter Valet Departments, in addition to facilitating guest and visitor enjoyment of The Lodge and Pebble Beach Resorts.

Essential Duties & Responsibilities:

• Ensure that staff members are aware of the daily business activity, including VIP and group schedules, and any other special arrangements
• Coordinate all group activity as it relates to functions of Guests Services Department
• Assist and fill in for Manager on Duty as necessary
• Oversee parking and storage of guest luggage and golf bags
• Ensure deliveries are made to guests in a timely manner
• Assist guest with check-in and check-out as requested
• Answer guest questions, handle special requests and resolve guest complaints
• Supervise and counsel Team Leaders with the Arrival Pavilion, Porter/Valet, and Concierge
• Assist in the coordination of group arrivals and departures with the Front Desk and Guest Services Manager
• Attend and participate in department meetings
• Assist in the scheduling of employees and approving overtime, consistent with budget and hotel activity
• Initiate and participate in employee training
• Train, develop, motivate, and coach Team Leaders, to meet and exceed established service standards
• Assist in the writing and conducting of performance reviews and evaluations of staff as needed
• Order and maintain required equipment and supplies
• Manage daily and weekly payroll and time card responsibilities
• Assist in maintaining order and cleanliness at the front entrance
• Serve as a role model of company and department towards resort staff, guests, and visitors
• Preserve and protect the confidentiality of appropriate personnel and company information
• Comply with all Pebble Beach Company safety and health policies and procedures
• Understands, models and integrates Pebble Beach Company culture (mission, values, and standards)
• Other duties as assigned by the Director of Rooms
• Assist other departments as needed

Required Skills:

• 1 or more years’ experience in a supervisory role
• 1 or more years’ experience in a resort setting
• College degree or equivalent
• Have and maintain valid California driver’s license with 2 points or less
• Excellent customer service skills

Desired Skills:

• Experience using Property Management System (Spring Miller System)
• Experience using Microsoft Office

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $70,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.