Guest Services Manager jobs in Muskegon, MI

We create connections to local history! Do you enjoy working with the public? Are you creative, dependable, and fun? If so, we invite you to join our team! Under the supervision of the Operation and Events Manager, our Guest Service team ensures visitors have a positive experience by providing a friendly greeting and orientation, answering questions, promoting museum events and programs, ensuring guidelines and policies are adhered to, answering phones, and processing retail sales.

Duties and Responsibilities:

• Welcome Museum visitors, orientate them to the Museum facility and introduce current exhibitions, activities, and programs.
• Answer phone and visitor inquiries and reply to general questions with accurate information. Direct specific inquiries to the appropriate staff member.
• Keep a record of daily attendance
• Assist in maintaining a stocked and tidy Museum store.
• Process payments and accurately balance cash and credit transactions utilizing our point-of-sale system.
• Maintain the cleanliness and neatness of the workspace by performing light cleaning duties such as sanitizing surfaces, emptying trash/recycling, sweeping, and keeping the restrooms stocked and tidy.
• Prepare for museum opening and closing.
• Assist where needed with exhibit openings and other Museum events.
• Other duties as assigned.

Skills and Requirements

• Excellent interpersonal, conversational, and verbal communication skills.
• Ability to approach and interact with visitors without hesitation.
• Regular and predictable attendance and punctuality.
• Willingness and capacity to acquire new skills and knowledge.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Ability to use basic internet and computer functions.
• Ability to learn and use point-of-sale software.
• Must be 18 years of age and have a high school diploma or equivalent.
• Previous customer service experience is preferred.

Please submit a resume and three references to careers@tchmuseum.org with your interest in this position.

Job Types: Part-time, Temporary

Pay: $13.00 per hour

Expected hours: No more than 28 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Relocate:

• Grand Haven, MI 49417: Relocate before starting work (Required)

Work Location: In person