Guest Services Manager jobs in Nashville, TN

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Recently Added Guest Services Manager jobs

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GUEST SERVICES MANAGER
  • Homewood Suites - Nashville
  • Nashville, TN FULL_TIME
  • This is the job description for GUEST SERVICES MANAGER.

    Job Title: Guest Services Manager
    Department: Rooms
    Company: Dimension Hospitality
    Reports To: General Manager, Director of Rooms, Front Office Manager
    Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit

    Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

    Job Responsibilities:
    1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff
    according to labor standards and forecasted occupancy.
    2. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of
    other hotel departments. Increase level of guest satisfaction by delivery of an improved product through
    employee development, job engineering and quality image.
    3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
    4. Develop short term and long term financial and operational plans for the guest service department which relate
    to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
    5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through
    suggestive selling by employees.
    6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security
    and emergency procedures.
    7. Receive departmental related guest complaints and ensures corrective action is taken.
    8. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
    9. Other duties as assigned.

    Job Skills:
    1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
    2. Use mathematical skills to interpret financial information and prepare budgets.
    3. Understand the government regulations covering business operations.
    4. Make business decisions based on production reports and similar facts, experience, and opinion.
    5. Plan and organize the work of others.
    6. Change activity frequently and cope with interruptions.

    Job Qualifications:
    Education: Bachelor’s Degree in Management, Hotel Administration, Business or related field.
    Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year
    experience in either direct sales or retail trade; OR, an equivalent combination of education and
    experience.
    Licenses/Certifications: N/A

    Management Activities:
    X Interview, select and train associates
    X Set and adjust associates’ rates of pay and hours of work
    X Direct the work of associates
    X Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in
    status
    X Handle associate complaints
    X Discipline associates
    X Plan the work
    X Determine the techniques to be used
    X Apportion the work among associates
    X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked
    & sold
    X Control the flow and distribution of materials or merchandise and supplies
    X Provide for the safety and security of the employees or the property
    X Plan and control the budget
    X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time
    associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
    X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing ,
    advancement, promotion or any other change of status of other associates are given particular weight.

    Physical Requirements and working conditions:
    Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of
    manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

    Additional physical, visual and working requirements:
    X Stand for long periods of time
    X Walk extended distances
    X Lift/carry 6-25 lbs.
    X Reach hands and arms in any direction
    X Able to work overtime and irregular hours

    While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
  • 7 Days Ago
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H
GUEST SERVICES MANAGER
  • Home2 - Nashville
  • Nashville, TN FULL_TIME
  • This is the job description for GUEST SERVICES MANAGER. Job Title: Guest Services Manager Department: Rooms Company: Dimension Hospitality Reports To: General Manager, Director of Rooms, Front Office ...
  • 9 Days Ago
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Guest Services Manager
  • Vista Host Inc
  • Nashville, TN FULL_TIME
  • POSITION TITLE: Guest Service ManagerREPORTS TO: Assistant General Manager / General ManagerPOSITION SUMMARY:The Guest Service Manager is a multi-dimensional role that requires performing multiple job...
  • 17 Days Ago
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Overnight Valet Attendant - Full Time
  • Evolution Parking & Guest Services
  • Nashville, TN FULL_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 12 Days Ago
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E
Overnight Valet Attendant - Part Time
  • Evolution Parking & Guest Services
  • Nashville, TN PART_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 12 Days Ago
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Guest Services Associate
  • Nashville Zoo
  • Nashville, TN OTHER
  • Job Details Job Location: Nashville Zoo - Nashville, TN Position Type: Full-Time/Part-Time Salary Range: $13.00 - $13.00 Hourly Job Category: Customer Service DescriptionNashville Zoo at Grassmere Pos...
  • 8 Days Ago
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0 Guest Services Manager jobs found in Nashville, TN area

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Chuy's - Nashville (Midtown) - Hostess (Host)
  • Chuy's - Nashville (Midtown)
  • Nashville, TN
  • As the Host/Hostess, you are the first impression at Chuy's - Nashville (Midtown) and set the tone for guests' experienc...
  • 4/15/2024 12:00:00 AM
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Guest Services Rep
  • Vista Host, Inc.
  • Nashville, TN
  • **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / Gene...
  • 4/14/2024 12:00:00 AM
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Host - Opry Mills Chili's - No Experience Required
  • Brinker International
  • Nashville, TN
  • Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality a...
  • 4/14/2024 12:00:00 AM
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Guest Services Agent
  • National Museum of African American Music
  • Nashville, TN
  • **Guest Services Agent** * Nashville, TN * Part Time to Full Time * Entry Level **The National Museum of African America...
  • 4/13/2024 12:00:00 AM
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Chuy's - White Bridge - Hostess (Host) - Urgently Hiring
  • Chuy's - White Bridge
  • Nashville, TN
  • As the Host/Hostess, you are the first impression at Chuy's - White Bridge and set the tone for guests' experiences. You...
  • 4/13/2024 12:00:00 AM
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Villa Reservations & Guest Services Manager - Sitges,...
  • Thinkspain
  • Nashville, TN
  • **Villa Reservations & Guest Services Manager - Sitges, Barcelona** **Villa Reservations & Guest Services Manager - Sitg...
  • 4/12/2024 12:00:00 AM
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Cracker Barrel - Hostess (Host)
  • Cracker Barrel
  • Nashville, TN
  • As the Host/Hostess, you are the first impression at Cracker Barrel - Nashville/Harding and set the tone for guests' exp...
  • 4/12/2024 12:00:00 AM
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Cracker Barrel - Hostess (Host)
  • Cracker Barrel
  • Nashville, TN
  • As the Host/Hostess, you are the first impression at Cracker Barrel - Charlotte Pike and set the tone for guests' experi...
  • 4/12/2024 12:00:00 AM
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About Nashville, Tennessee

Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017. Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,234 to $43,763
Nashville, Tennessee area prices
were up 1.3% from a year ago
View detail

What does a Guest Services Manager do?

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020