Guest Services Manager jobs in Norwich, CT

We are now looking for an experienced Truck Service Manager to join our team! The Truck Service General Manager (GM) provides the leadership for the marketing and operations functions of the Truck Service Profit Center.

Duties and Responsibilities

• Be the leader and inspire your team to meet and exceed company performance standards and maximize the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, professional language, etc.)
• Embody a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs. Inspire all team members to do the same
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach, discipline, and/or terminate the staff according to company policy
• Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
• Creatively solve problems and develop robust solutions
• Conduct visual inspections to ensure that all products and services are available
• Maintain a welcoming and clean appearance to our customers. (i.e. restrooms, showers, signage, lighting, parking lot condition, air conditioning, heating, snow removal…etc.)
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
• Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
• Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate

Qualifications

• A leader who sets the example when working alongside team members
• High School Diploma (or GED), Associate or Bachelor Degree preferred
• Five years supervisory experience in the following areas: convenience store, truck service, travel center, major retailer, or other related business activity
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Exhibit excellent verbal and written communication skills
• Ability to effectively communicate with other profit center general managers and field managers
• Ability to effectively present business actions plans and operational reports to management
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• Excited to work an energetic 50 hour work week
• Meet the requirements for the needed physical tasks with or without accommodation
• Have a valid driver's license

Pay Range
$63,000.00 - 65,000.00 annually

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.