Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
About Us
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.
Go Rentals wants to see our team grow, advance, and thrive. We cultivate a culture of curiosity and continual learning, starting with our proprietary in-house training for all new hires. We promote from within, and encourage our team members to actively engage with our partners, Guests, and peers as part of their career development. At Go Rentals, your personal growth matters just as much as your professional growth.
About You
If you live for luxury, Go Rentals is looking for you.
We seek a talented guest service associate who:
Is hospitality minded & understands first-class service
Is comfortable & professional with high-profile guests
Is ready to learn, create, & collaborate with a fun team of people
Is driven to experience life, loves to travel & appreciates the finer luxuries
Is excited about limitless growth & earning opportunities
Due to our impeccable reputation we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!
Full-Time Employee Company Benefits
Medical
Dental Low and Vision paid 100% by employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
Identity Theft Assistance Services
Travel Assistance Services
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
401(k) Retirement Program
2 Weeks accrued Vacation with cash out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Commission Program
Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between
Go Rentals is an equal-opportunity employer and is committed to providing a workplace that is free from discrimination of any kind. We are dedicated to promoting diversity and inclusion in all aspects of employment, including recruitment, hiring, promotions, and all other employment practices. We comply with all applicable laws and regulations, including the California Fair Employment and Housing Act (FEHA) and Federal Anti-Discrimination laws; we adhere to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), the Americans with Disabilities Act (ADA), and other federal laws that prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal or state law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by state or federal law. We encourage individuals from underrepresented groups to apply and join our team. If you have a disability and require reasonable accommodation in the application or hiring process, please contact us. We are committed to ensuring equal opportunity for all qualified individuals. Go Rentals prohibits any form of discrimination or harassment in the workplace. We take complaints seriously and will take appropriate action if any such conduct is reported.
We believe that a diverse and inclusive workforce is essential to our success. By working together and valuing our differences, we can continue to create an environment where everyone feels respected and has the opportunity to thrive.
Basic Qualifications
Note: All job requirements are subject to reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Preferred Qualifications
Experience in Aviation, Auto Rental, Guest Services, or Hospitality
Willingness to travel for extended periods
Smartphone/tablet/technology savvy
College degree
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