Guest Services Manager jobs in Orlando, FL

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Assistant Operations Manager - Encantada
  • Guest Services, Inc.
  • Kissimmee, FL FULL_TIME
  • Assistant Operations Manager - $50,000 /year

    Encantada, managed by Guest Services, is now hiring an Assistant Operations Manager to assist management with hotel operations. Candidates must obtain a current CAM license as well as be highly customer service oriented. Encantada is a vacation rental property.

    This position pays $50,000-60,000/year.

    Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more!

    Apply today to join our All Star Team!


    JOB SUMMARY

    The Assistant Operations Manager assists the General Manager in all aspects of property operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and Property initiatives. In addition, the Assistant Operations Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position.

    ESSENTIAL FUNCTIONS

    • Receive direction from the General Manager and assists in the overall management of the property’s operations, including planning and developing daily operations; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the property
    • Assists in; supervising, training, scheduling, reviewing and directing the property’s staff under the GM’s directives
    • Maintain accounting records, daily reporting requirement, Resident Service program processing with Admin. Assistant
    • Review/code and confirm accuracy with invoices in conjunction with the Admin. Assistant for GM approval
    • Monthly Inventory of Maintenance Supplies in conjunction with Resident Services
    • Project management under the direct supervision of the GM
    • Working with Vendors confirming all vendor insurance is up-to-date and naming the Association as additional insured with the front desk, assist with gathering quotes and proposals for the property under the supervision of the GM
    • Maintain and upload all documents into management support systems and update accordingly including the property web site
    • Handles confidential and non-routine information and explain policies when necessary
    • Process Architectural applications in compliance with the building standards, process rental/sales applications and complete estopples
    • Initiates contact with new residents to coordinate move in, provide introduction and orientation to staff and building. And review available services and building rules/regulations with new residents
    • Handle delinquencies and the process of collections in conjunction with the Association documents and Florida Statutes and GM review
    • Assist in preparation of Board Meetings, including Agendas, content and packets for meetings and scheduling
    • Respond to resident inquiries and resolve resident issues timely, alerting the GM as necessary
    • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
    • Always represent the company in a professional and positive manner. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
    • Perform property opening and/or closing procedures including in emergencies

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma or GED. Bachelor’s or Business Degree preferred.
    • At least 3 years of experience in related management.
    • Leadership, teamwork, problem solving and technical capacities
    • Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
    • Demonstrated talent for interacting with a wide variety of people.
    • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve.
    • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
    • Active Florida CAM license

    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
    • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
    • Ability to stand for the entire workday and to climb steps regularly.
    • Withstanding temperature extremes in indoor and outdoor environments.
    • Reading and writing work-related documents in English.
    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
    • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
    • Physical presence at the job site is essential to perform job duties.

    EQUIPMENT USED

    • Typical office equipment (computer, fax, telephone, copier, scanner, among others).

    Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

  • 16 Days Ago

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Recreation General Manager- Apopka
  • Guest Services, Inc.
  • Apopka, FL FULL_TIME
  • Recreation General Manager- $62,000 /year Apopka, located within Orange County, is now hiring a Recreation General Manager! We are looking for strong and passionate candidates with a Recreation backgr...
  • 13 Days Ago

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Recreation General Manager- Wekiwa Springs State Park
  • Guest Services, Inc.
  • Apopka, FL FULL_TIME
  • Recreation General Manager- $62,000 /year Wekiwa Springs State Park, located within Orange County, is now hiring a Recreation General Manager! We are looking for strong and passionate candidates with ...
  • 11 Days Ago

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Resort Guest Services Manager
  • Career Site Brand
  • Kissimmee, FL FULL_TIME
  • Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who...
  • 19 Days Ago

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Guest Services Manager
  • Vista Host Inc
  • Orlando, FL FULL_TIME
  • POSITION TITLE: Guest Service ManagerREPORTS TO: Assistant General Manager / General ManagerPOSITION SUMMARY:The Guest Service Manager is a multi-dimensional role that requires performing multiple job...
  • Just Posted

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Venues Guest Services Manager
  • City of Orlando
  • Orlando, FL FULL_TIME
  • Who We AreOrlando Venues has been the proud home to Central Florida’s best in sports and entertainment since its inception in 1989. The dynamic City of Orlando department operates five distinct venues...
  • Just Posted

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0 Guest Services Manager jobs found in Orlando, FL area

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Banquet Server - Full-Time
  • Omni Hotels & Resorts
  • Davenport, FL
  • Location: Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of champion...
  • 3/27/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Orlando, FL
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/27/2024 12:00:00 AM

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MOD / Front Office Supervisor
  • Holiday Inn Orlando International Airport
  • Orlando, FL
  • Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)! -Great sta...
  • 3/26/2024 12:00:00 AM

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Part-Time Bartender
  • Tru by Hilton Orlando Convention Center
  • Orlando, FL
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/25/2024 12:00:00 AM

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Cook III
  • Doubletree Orlando
  • Orlando, FL
  • Job Summary: Informacin disponible en espaol a continuacin. The Cook III is responsible for supervising the preparation ...
  • 3/25/2024 12:00:00 AM

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Front Desk Agent
  • Knights Inn Maingate
  • Kissimmee, FL
  • Job Description Job Description Looking for a Hotel Front Desk Agent to serve as out guests' first point of contact and ...
  • 3/25/2024 12:00:00 AM

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Greenway Dodge - Title Clerk
  • GREENWAY AUTOMOTIVE
  • Orlando, FL
  • Job Details Job Location Greenway Chrysler Jeep Dodge - Orlando, FL Greenway Automotive is seeking a highly motivated Ta...
  • 3/24/2024 12:00:00 AM

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Sales Gallery Coordinator
  • Hilton Grand Vacations
  • Orlando, FL
  • Job Description As a Sales Gallery Coordinator, you will be responsible for driving company success through performing t...
  • 3/11/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,415 to $44,044
Orlando, Florida area prices
were up 1.5% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020