Guest Services Manager jobs in Parkersburg, WV

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

C
GUEST SERVICES - FT
  • Century Management LLC
  • Triadelphia, WV FULL_TIME
  • SUMMARY

    If you enjoy engaging with others and have a winning personality and a high sense of responsibility- this role is perfect for you! Working at the front desk means you will have the most interaction with our guests. Your role is key to the overall experience our guest will have while staying with us.

    RESPONSIBILITIES

    Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
    Check guests in and out efficiently and in a friendly manner.
    Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
    Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
    Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
    Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
    Monitor room availability.
    Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
    Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls.
    Know how to clean guest rooms to standards.
    Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards.
    Open and close shift; make cash drops.
    Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.
    Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
    Pass on guest lost and found inquiries to management or supervisors.

    Assist in marketing efforts by completing Company Tracker nightly

    Must wear proper uniform at all times in accordance with the Standards of Appearance.

    Have a thorough knowledge of emergency procedures.

    Practice safety standards at all times.

    Be able to move luggage or packages weighing up to 40lbs.

    Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

    BENEFITS

    • Competitive wage commensurate with qualifications.
    • Medical insurance and 401(k) plan.
    • Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran

  • 19 Days Ago

C
GUEST SERVICES - FT
  • Century Management LLC
  • Bridgeport, WV FULL_TIME
  • SUMMARY If you enjoy engaging with others and have a winning personality and a high sense of responsibility- this role is perfect for you! Working at the front desk means you will have the most intera...
  • 22 Days Ago

S
Guest Services Agent
  • Stonewall Resort
  • Roanoke, WV FULL_TIME
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that...
  • 22 Days Ago

F
GUEST SERVICES - FT
  • Fairfield by Marriott
  • Triadelphia, WV FULL_TIME
  • SUMMARY If you enjoy engaging with others and have a winning personality and a high sense of responsibility- this role is perfect for you! Working at the front desk means you will have the most intera...
  • 23 Days Ago

C
GUEST SERVICES - FT
  • Century Hospitality
  • Bridgeport, WV FULL_TIME
  • SUMMARY If you enjoy engaging with others and have a winning personality and a high sense of responsibility- this role is perfect for you! Working at the front desk means you will have the most intera...
  • Just Posted

A
Guest Services Representative
  • ASC
  • Parkersburg, WV FULL_TIME
  • Responsibilities:- Greet and welcome guests in a friendly and professional manner- Answer phone calls and respond to guest inquiries- Provide information about hotel amenities, services, and local att...
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Guest Services Manager jobs found in Parkersburg, WV area

G
Restaurant Manager - Become a GM quickly. $$$
  • Gecko Hospitality
  • Parkersburg, WV
  • Restaurant Manager - GROWING company and AMAZING benefits! Apply to this opening in Parkersburg WV We are seeking a Gene...
  • 3/28/2024 12:00:00 AM

W
Manager of Environmental Services
  • WVU Medicine
  • Parkersburg, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

S
Server full time part time available
  • Sagora Senior Living, Inc.
  • Marietta, OH
  • **Server full time part time available** **Department:** Culinary **Community:** Elison Assisted Living & Memory Care of...
  • 3/28/2024 12:00:00 AM

H
Food Service Worker/Kitchen Helper/Dietary Aide
  • Healthcare Services Group
  • Pomeroy, OH
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
  • 3/27/2024 12:00:00 AM

T
Taco Bell - Food Champion - Urgently Hiring
  • Taco Bell
  • Ripley, WV
  • Taco Bell Food Champion (Team Member) Ampler dba Taco Bell is seeking a Food Champion (Team Member). SCHEDULE(S): - 6:00...
  • 3/25/2024 12:00:00 AM

L
Line Cook
  • Logan's Roadhouse
  • Vienna, WV
  • Founded in 1991, Logan's Roadhouse revisits the classic roadhouse from days past and brings it to life in a modern way t...
  • 3/24/2024 12:00:00 AM

C
Host
  • Cracker Barrel
  • Mineral Wells, WV
  • US-WV-Mineral Wells As a Host and hospitality expert, youll get to welcome our guests into the store with a smile and ca...
  • 3/24/2024 12:00:00 AM

H
Cook
  • Healthcare Services Group, Inc.
  • MARIETTA, OH
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/18/2024 12:00:00 AM

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$26,563 to $41,173
Parkersburg, West Virginia area prices
were up 1.2% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020