Guest Services Manager jobs in Pittsfield, MA

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Guest Services Crew Member
  • The Rowe Center
  • Rowe, MA FULL_TIME
  • Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a nonprofit, we ask a lot of our employees; however, The Rowe Center provides a rare opportunity to live your values in the workplace. A high priority is placed on community, acceptance, and work-life balance. Are you interested in joining our team? See our seasonal and year-round opportunities below. All applicants will be required to submit to a criminal background check as we work with children during summer camps.


    Guest Services Crew Member

    Type: Year-Round, Part-Time (33hrs), In-Person

    Rowe’s Guest Services Crew Members serve as critical ambassadors for The Rowe Center. A warm, friendly, and welcoming demeanor is as important as technical skills. The Guest Services Crew performs a variety of duties throughout the center in support of programming and Rowe Center Operations, particularly in our food service, housekeeping and facilities. This position is expected to model Rowe values and ensure excellent service is provided to all guests. To apply send resume to executivedirector@rowecenter.org


    Benefits of Working at Rowe:

    Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a non-profit, we ask a lot of our employees; however, The Rowe Center provides a rare opportunity to live your values in the workplace. A high priority is placed on community, acceptance and work-life balance. Many employees take advantage of our generous subsidized housing benefits (food & utilities included) and not only work but also live on our tranquil 50-acre wooded campus nestled in the heart of the Berkshire mountains. Benefits for full-time staff also include medical and dental coverage, a retirement plan, and paid sick and vacation time.

    Intangible benefits include living in the beautiful hardwood forests of western Massachusetts and interacting with an community of forward-thinking, ethical, and progressive people who are seeking to collectively do good work in the world.

    EOE –The Rowe Center is an Equal Opportunity Employer

    A Note About Job Descriptions:

    Qualifications may be met as a result of lived experience, volunteer work, professional experience, and/or formal or informal training. We are committed to developing a diverse and talented staff team. If you are excited about this role, but unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.

  • 1 Month Ago

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Night Auditor for Guest Services
  • Kripalu Center for Yoga & Health
  • Stockbridge, MA FULL_TIME
  • POSITION SUMMARY The Night Auditor is responsible for all inquiries by phone or email, while working with other departments to ensure the guest/student receives the best possible Kripalu experience. T...
  • 1 Month Ago

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Seasonal Guest Services Associate - Naumkeag
  • THE TRUSTEES OF RESERVATIONS
  • Stockbridge, MA OTHER
  • Job Details Job Location: Naumkeag - Stockbridge, MA Position Type: Seasonal Salary Range: Undisclosed DescriptionAbout The Organization: The Trustees is an organization with a fascinating past and an...
  • 1 Month Ago

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Seasonal Guest Services Associate - Naumkeag
  • The Trustees Of Reservations
  • Stockbridge, MA FULL_TIME
  • About The Organization: The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. ...
  • 1 Month Ago

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Custodial Services Manager
  • Williams College
  • Williamstown, MA FULL_TIME
  • Williams Facilities is pleased to announce it is now accepting applications for a Custodial Services Manager. Reporting to the Associate Director of Business and Technology Operations, the manager is ...
  • 6 Days Ago

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Custodial Services Manager
  • Williams College
  • Williamstown, MA FULL_TIME
  • Williams Facilities is pleased to announce it is now accepting applications for a Custodial Services Manager. Reporting to the Associate Director of Business and Technology Operations, the manager is ...
  • 6 Days Ago

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0 Guest Services Manager jobs found in Pittsfield, MA area

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Restaurant Food Service Lead
  • Cumberland Farms
  • Adams, MA
  • If you are a high energy, outgoing leader who loves to help others, work as part of a team, and enjoys working in a food...
  • 4/24/2024 12:00:00 AM

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Bartender
  • 99restaurants
  • Pittsfield, MA
  • **Bartender** * Bartender * 579611 The Ninety Nine Restaurant & Pub is headquartered in Woburn, MA and is proud to serve...
  • 4/24/2024 12:00:00 AM

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Hotel General Manager
  • Weekender Hotels
  • Pittsfield, MA
  • General Manager Berkshires, MA renovated boutique hotel New Ashford, MA Job Description Is this for you? Are abundant op...
  • 4/23/2024 12:00:00 AM

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Host / Hostess
  • 99 Restaurants
  • Pittsfield, MA
  • Job Description We hire team members who are at least 17 years old for Host / Hostess roles only. JOIN OUR TEAM AND MAKE...
  • 4/22/2024 12:00:00 AM

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Restaurant Food Service Associate
  • Cumberland Farms
  • Adams, MA
  • If you are a high energy, outgoing person who loves to help others, work as part of a team, and enjoys working in a food...
  • 4/20/2024 12:00:00 AM

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Hotel General Manager
  • Weekender Hotels
  • Pittsfield, MA
  • General Manager Berkshires, MA renovated boutique hotel New Ashford, MA Job Description Is this for you? Are abundant op...
  • 4/20/2024 12:00:00 AM

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Bartender
  • 99 Restaurants
  • Pittsfield, MA
  • Job Description Be a part of your Local Hometown Favorite. You bring your great attitude and readiness to learn, and we'...
  • 4/20/2024 12:00:00 AM

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Restaurant Manager
  • BJ's Restaurants
  • Colonie, NY
  • Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
  • 12/19/2023 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$30,751 to $47,666
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020