Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Rowe’s Guest Services Crew Members serve as critical ambassadors for The Rowe Center. A warm, friendly, and welcoming demeanor is as important as technical skills. The Guest Services Crew performs a variety of duties throughout the center in support of programming and Rowe Center Operations, particularly in our food service, housekeeping and facilities. This position is expected to model Rowe values and ensure excellent service is provided to all guests. To apply send resume to executivedirector@rowecenter.org
Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a non-profit, we ask a lot of our employees; however, The Rowe Center provides a rare opportunity to live your values in the workplace. A high priority is placed on community, acceptance and work-life balance. Many employees take advantage of our generous subsidized housing benefits (food & utilities included) and not only work but also live on our tranquil 50-acre wooded campus nestled in the heart of the Berkshire mountains. Benefits for full-time staff also include medical and dental coverage, a retirement plan, and paid sick and vacation time.
Intangible benefits include living in the beautiful hardwood forests of western Massachusetts and interacting with an community of forward-thinking, ethical, and progressive people who are seeking to collectively do good work in the world.
EOE –The Rowe Center is an Equal Opportunity Employer
Qualifications may be met as a result of lived experience, volunteer work, professional experience, and/or formal or informal training. We are committed to developing a diverse and talented staff team. If you are excited about this role, but unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.
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