Guest Services Manager jobs in Port Arthur, TX
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Billing Manager
- C0540 GFL Plant Services LP
-
Port Arthur, TX
FULL_TIME
- The Billing Manager will oversee and supervise the Information Technology Billing Operations processes and billing team by following the corporate billing operations policies and procedures to ensure timeliness & accuracy of processes and consistent results. Adhere to a quality plan to continuously ensure we are performing the billing operations process optimally. Oversee the supervision of billing department staff. Key Responsibilities: • Supervise the billing operations process for weekly, monthly, quarterly, yearly customers, and special runs • Adhere to process and system Requirements: in line with company revenue audit Requirements: • Ensure policy and procedures are updated; review changes with direct manager and obtain approval before changes are implemented • Supervise and work with billing team members to oversee the work tasks • Effectively communicate billing process results, and process changes to upper management, branch personnel and customers • Provide billing support for the branch offices by communicating in a courteous and effective manner and assisting branches with requests for information regarding their accounts; may include communication via telephone, fax and running reports or writing letters • Provide team training to ensure consistent and accurate billing procedures and processes • Obtain approval for oil/energy adjustments, and billing messages • Organize and supervise the workflow of the billing team members • Work with other departments to ensure all incremental & end of month reports are distributed to the appropriate members of management by the determined due date • Ensure billing journal entries are posted by the predetermined date after billing in line with the monthly accounting closing calendar • Work with the AR team & Collections team members on aging and customer late payment notices • Work with accounting to ensure the posting and reconciling of deferred revenue, postal caps & related wire transfers; and audit trails • Work closely with the IT Project Managers and Systems team to test new releases of the Tower System and enhancements • Work with external vendors who process the company billing and payment data to ensure the timely, accurate, delivery of bills & payments in the most cost effective manner. • Conform in all respects with applicable federal, stat/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors • Perform other duties and responsibilities as required or requested by management Knowledge, Skills, Abilities and Competencies: • Four (4) year Bachelor’s degree in Accounting or Business and three (3) years billing experience as a supervisor or auditor • (or) Two (2) year Associate’s degree with (5) years billing experience as supervisor or auditor with experience managing billing processes and implementing process changes • Accounting background required • Advanced Excel & Power Point skills; must be able to create pivot tables, v-lookup, and other advanced spreadsheet functions • Demonstrate ability to effectively communicate with others verbally and in writing. • Ability to work independently under little supervision • General knowledge of Sarbanes Oxley and Private Corporate audit compliance as it pertains to billing • Experience with enterprise billing systems within the waste industry is a plus • Tower & JD Edwards System Experience is a plus • Overtime required; especially during peak periods and monthly billing operations processing Physical/Mental Demands: • Ability to stand, sit, walk, use hands and fingers and talk. • Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: • Work in indoor office environment 90% of the time. • Noise level is usually moderate. • Work in front of computer terminal for majority of the day. • Overtime required; especially during peak periods and monthly billing operations processing We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
- 1 Month Ago
Port Operations Manager
- Carlsen Mooring & Marine Services LLC
-
Groves, TX
FULL_TIME
- Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Training & development Vision insurance Role Objectives: Directing and coordinating activities of Launch...
- 1 Day Ago
Port Arthur LNG Planning and Scheduling Manager
- Sempra Services Corporation
-
Port Arthur, TX
FULL_TIME
- Primary PurposeThe Planning and Scheduling Manager leads the planning and scheduling of all maintenance in the facility to include PM's, scheduled work, and unscheduled outages. Collaboration with mai...
- 17 Days Ago
Guest Service Representative
- Nothing Bundt Cakes #111
-
Port Arthur, TX
PART_TIME
- At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting abo...
- 16 Days Ago
Joy Creater (Guest Service Representative)
- Nothing Bundt Cakes
-
Port Arthur, TX
FULL_TIME,PART_TIME
- Position Summary: The Nothing Bundt Cakes (NbC) Joy Creators creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious ca...
- 11 Days Ago
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1877)
- TARGET
-
Port Arthur, TX
OTHER
- Starting Hourly Rate / Salario por Hora Inicial: $15.00 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading...
- 8 Days Ago
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0 Guest Services Manager jobs found in Port Arthur, TX area
LEAD, HOUSEKEEPER (FULL-TIME)
- Crothall Services Group, Inc.
-
Beaumont, TX
- **LEAD, HOUSEKEEPER (FULL-TIME)** **Beaumont, Texas 77701** **Posted Date:** Apr 30, 2021 * We are now hiring for a full...
- 4/26/2024 12:00:00 AM
Pizza Hut - Restaurant Supervisor - Urgently Hiring
- Pizza Hut
-
Beaumont, TX
- Pizza Hut - College is currently hiring a full time or part time Restaurant Supervisor for our Beaumont, TX location. A ...
- 4/25/2024 12:00:00 AM
Server
- Boston Pizza International Inc.
-
Beaumont, TX
- **Server** **Reference #** 2021-5171 **Location** Beaumont **Posting Date** Oct. 02, 2021 **Address** Beaumont - 6210 50...
- 4/24/2024 12:00:00 AM
Cook
- Wingstop
-
Beaumont, TX
- Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, han...
- 4/23/2024 12:00:00 AM
Restaurant Manager - Beaumont - Port Arthur, TX - SETX
- Panda Restaurant Group, Inc.
-
Beaumont, TX
- Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store m...
- 4/23/2024 12:00:00 AM
Chef | PRN
- Enlivant
-
Beaumont, TX
- ** Chef | PRN** **Job Category****:** Dining **Requisition Number****:** COOKC011515 Showing 1 location **Job Details** ...
- 4/23/2024 12:00:00 AM
Night Auditor - Holiday Inn Beaumont, TX
- Palette Hotels
-
Beaumont, TX
- Position: Night Auditor - Holiday Inn Beaumont, TX Mission Statement Esperanto Developments is a dynamic hospitality man...
- 4/22/2024 12:00:00 AM
Bartender - Pinehurst Chili's
- Brinker International
-
Orange, TX
- Role Overview Our bartenders mix more than a great drink! They serve amazing food and drinks while creating a lively atm...
- 4/22/2024 12:00:00 AM
About Port Arthur, Texas
Port Arthur is a city in Jefferson County within the Beaumont–Port Arthur metropolitan area of the U.S. state of Texas. A small portion extends into Orange County. It is 90 mi (140 km) east of Houston. It is host to the largest oil refinery in the United States (the 600,000 bpd Saudi Aramco - Motiva Enterprises refinery).
The population of Port Arthur was 53,818 at the 2010 census, down from 57,755 at the 2000 census. Early attempts at settlements in the area had all failed. However, in 1895, Arthur Stilwell founded Port Arthur, and the town quickly grew. Port Arthur was incorporated as a city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,384 to $43,996
Port Arthur, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020