Guest Services Manager jobs in Poughkeepsie, NY

Concessions Manager- $55,000 /year

Bear Mountain Inn, managed by Guest Services, is now hiring a Concessions Manager. Candidates must be highly customer service oriented, friendly, motivated, and reliable.

This position ranges at $55,000 to $65,000/year.

Guest Services, Inc. offers competitive pay and amazing benefits such as a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more!

Apply today to join our All Star Team!

JOB SUMMARY

The Concessions Manager assists the Unit Manager in the supervision and coordination of the day to day operations of the unit. The Concessions Manager will oversee multiple units in food and beverage, recreation and boating.

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit.
• Develop and maintain effective communcations between the Unit Manager and Operating Units while monitoring all activity.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
• Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Act as Company’s point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Must have strong multi tasking and strategic planning skills to ensure all units are operating properly at all times.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED. Bachelor’s, Hospitality, or Business Degree preferred.
• At least 3 years of experience in related management.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Standard hospitality facility equipment.
• Typical office equipment (computer, fax, telephone, copier, scanner, among others).
• Reservations and POS systems.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.