Guest Services Manager jobs in Queens Village, NY

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation is seeking professional Airport Customer Care Agents at JFK International Airport.

PAID TRAINING PROVIDED! NO PREVIOUS AIRLINE EXPERIENCE REQUIRED!!!

DEPARTMENT: New York (JFK)

REQUIREMENTS AND SKILLS NEEDED: Proven customer service skills and Excellent communication skills

• Self-driven focus on Customer and Client satisfaction

• Multi - Lingual preferred

• Demonstrated collaboration skills, caring, positive and happy attitude

• Able to communicate effectively, both verbally and in writing

• Able to follow a planned roster and follow a work schedule

• Flexible and able to promote positive attitudes within the team

• Able to work varied hours

• Associate Degree or equivalent preferred

SPECIFIC DUTIES INCLUDE:

• Help improve customer service experience at JFK.

• Project a clear and concise voice and fluent in English.

• Answer calls and make announcements as requested.

• Provide accurate information in regards to terminal/airport services in a welcoming, hospitable manner.

• Actively promote retail and food and beverage offerings in the terminal

• PREVIOUS CUSTOMER SERVICE EXPERIENCE
• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Terminal and Airport operations knowledge and experience preferred
• Retail and/or Hospitality work experience required
• Able to stand 3-4 at a time
• Reading & comprehension of reference materials, instructions, policies & procedures

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required prior to the day of hire

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