Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Bowlocity Entertainment Center is seeking friendly, courteous people to join our team! Applicants must have great customer service skills and be able to communicate effectively with customers. We are a family-owned business and do everything we can to make sure all of our employees enjoy working for us!
We are looking weeknights/weekends at our Guest Services counter (Bowling, Arcade, Laser Tag). It is a fun atmosphere to work in as we are serving fun to our customers!
Employees also get discounts on food, bowling, and laser tag!
Starting wage is based on experience.
Interested applicants can stop into our center to fill out an application. Alternatively, you may also attach a resume through Indeed.
Job Types: Full-time, Part-time
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Work Location: In person
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