Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Director of Guest Services
(Think Moxy South Beach, Moxy New York Times Square, Moxy St. Petersburg Downtown) Moxy St Pete is seeking an experienced and dedicated "Full Service" Director of Guest Services to join our opening team. With 163 stylish designed chic bedrooms, well-appointed functional spaces, and an intimate urban rooftop designed with adventure in mind, this new boutique hotel is an experiential opportunity for a fun hunter ready to find a new home. This Hotel will be the new "heart throb" of St. Petersburg. Bring your personality and come as you are.
If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!
Our Employer Brand:
We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.
Find out more about us on our website or click here to visit our Linkedin page!
Our Perks:
Position Summary
The Director of Guest Services is responsible for overseeing all aspects of guest satisfaction and experience within the hotel. They play a crucial role in ensuring that guests receive exceptional service from the moment they arrive until their departure. This position requires strong leadership, communication, and organizational skills to effectively manage a team of guest service representatives and coordinate various functions to meet and exceed guest expectations.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
Responsibilities:
Qualifications:
The Director of Guest Services plays a pivotal role in shaping the guest experience and ensuring that each guest leaves with positive memories and a desire to return. This position requires a combination of leadership, operational expertise, and a passion for delivering exceptional service.
About Wurzak Hotel Group
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
How to Apply:
Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.
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