Guest Services Manager jobs in Salem, OR

Job Overview:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This position requires excellent communication skills, attention to detail, and a passion for delivering outstanding hospitality.

Responsibilities:

-Create remarkable experiences for our colleagues and guests
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out processes
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and empathy, resolving issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival
- Other duties may be assigned

Skills:
- Excellent phone etiquette and communication skills
- Strong guest relations skills with a focus on providing exceptional customer service
- Knowledge of hotel operations and guest services
- Proficiency in using phone systems and computer software applications
- Ability to handle difficult situations with professionalism and composure
- Strong organizational skills with attention to detail

This is an excellent opportunity for individuals interested in pursuing a career in hospitality management or hotel management. We offer competitive pay rates and opportunities for career advancement within our organization. If you have a passion for delivering exceptional service and creating memorable experiences for guests, we would love to hear from you.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift

Work setting:

• In-person

Ability to Relocate:

• Newport, OR 97365: Relocate before starting work (Required)

Work Location: In person